Technical Program Manager, Reliability Engineering San Francisco, CA | New York City, NY | Seat[...]

Anthropic; New York (NY); On-site; USD 290,000 - 365,000; Full time

Benefits offered by this job

Competitive compensation

Generous vacation and parental leave

Flexible working hours

Job summary

Anthropic is looking for a Technical Program Manager for Safeguards Infrastructure and Evals in New York, NY. This role is integral to ensuring the reliability of AI systems in production, focusing on incident management and operational health.

The candidate should have a strong technical background, experience in managing critical incidents, and a passion for AI safety. The compensation range for this role is $290,000 - $365,000.

Qualifications

• Solid technical program management experience in operational or infrastructure-heavy environments.
• Ability to understand production ML systems and triage incidents.
• Experience with managing SLOs and running follow-ups for incidents.

Responsibilities

• Own the Safeguards Engineering ops review.
• Drive incident tracking and post-mortem execution.
• Establish and maintain SLOs with partner teams.
• Maintain runbook quality and incident-ownership clarity.
• Drive platform migrations and infrastructure projects.
• Coordinate evals platform improvements.

Skills

Technical program management

Incident management

Communication

AI safety

Education

Bachelor's degree or equivalent

Tools

Monitoring tools (PagerDuty, Datadog)

Job description

Technical Program Manager, Safeguards (Infrastructure & Evals)

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

Safeguards Engineering builds and operates the infrastructure that keeps Anthropic's AI systems safe in production — the classifiers, detection pipelines, evaluation platforms, and monitoring systems that sit between our models and the real world. That infrastructure needs to be not just correct, but reliable: when a safety‑critical pipeline goes down or degrades, the consequences can be serious, and they can be invisible until someone looks closely.

As a Technical Program Manager for Safeguards Infrastructure and Evals, you’ll own the operational health and forward momentum of this stack. Your primary responsibility is driving reliability — owning the incident‑response and post‑mortem process, ensuring SLOs are defined and met in partnership with various teams, and making sure that when things go wrong, the right people know, the right actions get taken, and those actions actually get closed out. Alongside that ongoing operational rhythm, you’ll coordinate the larger platform investments: migrations, eval‑platform improvements, and the cross‑team dependencies that connect them.

This role sits at the intersection of operations and program management. It requires genuine technical depth — you need to understand how these systems work well enough to triage effectively, judge what’s actually safety‑critical versus what can wait, and have informed conversations with the engineers building and maintaining them. But the core of the job is keeping the machine running well and the work moving.

What You’ll Do:

• Own the Safeguards Engineering ops review – Drive the recurring cadence that keeps the team informed and coordinated: surfacing recent incidents and failures, bringing visibility to reliability trends, and making sure the right people are in the room when decisions need to be made.
• Drive incident tracking and post‑mortem execution – When incidents happen — and in this space, they happen regularly — you’ll make sure they get followed through properly. That means tracking incidents across the organization, ensuring post‑mortems get written, and making sure the action items that come out of them actually get done.
• Establish and maintain SLOs with partner teams – Work with Safeguards Engineering teams and key partners — particularly Inference and Cloud Inference — to define service‑level objectives for safety‑critical pipelines, build the tracking and reporting, and surface when they’re not being met.
• Maintain runbook quality and incident‑ownership clarity – Partner with engineering leads to keep runbooks accurate, actionable, and up to date, and ensure that ownership of incidents is unambiguous so nothing falls through the cracks during an active incident.
• Drive platform migrations and infrastructure projects – Own the program management for the larger infrastructure work on the roadmap: migrating the infra from one platform to the next, moving incident platforms, and other migrations, keeping them sequenced, on track, and connected to the teams that need them.
• Coordinate evals platform improvements – Partner with the evals engineering team to drive improvements to the evaluation platform — including self‑serve capabilities and the broader eval factory infrastructure. Help scope the work, track dependencies on other Safeguards systems, and make sure the evals platform is keeping pace with the team’s needs.

You might be a good fit if you:

• Have solid technical program management experience, particularly in operational or infrastructure‑heavy environments — you’re comfortable owning a mix of ongoing operational cadences and discrete project work simultaneously.
• Understand how production ML systems work well enough to triage incidents intelligently and have substantive conversations with engineers about what’s going wrong.
• Are energized by closing loops. Post‑mortem action items that never get done, SLOs that no one checks, runbooks that go stale — these things bother you, and you know how to build the processes and follow‑ups that fix them.
• Can work effectively across team boundaries — comfortable coordinating with partner teams where you don’t have direct authority, and skilled at keeping shared work moving through influence and clear communication.
• Thrive in environments where the work shifts between “keep the lights on” and “build something new” — and can context‑switch between incident follow‑ups and longer‑horizon platform projects without dropping either.
• Have experience with or strong interest in AI safety — you understand why the reliability of a safety‑critical pipeline is a different kind of problem than the reliability of a product feature, and that distinction motivates you.

Strong candidates may also:

• Have experience with SRE practices, incident management frameworks, or on‑call operations at scale.
• Have worked on or with evaluation infrastructure for ML systems — understanding how evals get designed, run, and interpreted.
• Have experience driving infrastructure migrations in complex, multi‑team environments — particularly where the migration touches operational systems that can’t go offline.
• Be familiar with monitoring and alerting tooling (PagerDuty, Datadog, or equivalents) and the operational culture around them.

Deadline to apply: None, applications will be received on a rolling basis.

The annual compensation range for this role is listed below.

$290,000 - $365,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Benefits

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Equal Employment Opportunity

As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.