Technical Program Manager, Safeguards (Infrastructure & Evals)

Anthropic; New York (NY); Hybrid; USD 290,000 - 365,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation

Parental leave

Flexible working hours

Office space

Job summary

Anthropic is seeking a Technical Program Manager for Safeguards Infrastructure and Evals to own operational health and drive platform investments. You will manage incident response, post-mortems, and define SLOs with key partners, while coordinating migrations and eval platform improvements.

Strong technical depth and AI safety interest are essential. You will work across safety-critical pipelines, runbooks, and incident platforms, partnering with engineering, Inference, and Cloud teams to keep

Qualifications

• Solid technical program management experience in operational or infrastructure-heavy environments.
• Experience triaging incidents in production ML systems and discussing technical details with engineers.
• Familiarity with incident management frameworks, SRE practices, and on-call operations at scale.
• Experience driving infrastructure migrations across multi-team environments.
• Familiarity with monitoring and alerting tooling and operational cultures.

Responsibilities

• Own the Safeguards Engineering ops review cadence, surfacing incidents and reliability trends and coordinating decisions.
• Drive incident tracking and post-mortem execution, ensuring action items are completed and closed.
• Establish and maintain SLOs with partner teams and build tracking/reporting to verify adherence.
• Maintain runbook quality and clear incident ownership to prevent gaps during active incidents.
• Drive platform migrations and infrastructure projects across teams and platforms.
• Coordinate evals platform improvements and scope work with Safeguards and evals teams.

Skills

Technical program management

Operational infrastructure

Production ML systems

Incident management

SRE practices

Monitoring & alerting

Cross-team coordination

AI safety interest

Communication skills

Education

Bachelor's degree

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

Safeguards Engineering builds and operates the infrastructure that keeps Anthropic's AI systems safe in production — the classifiers, detection pipelines, evaluation platforms, and monitoring systems that sit between our models and the real world. That infrastructure needs to be not just correct, but reliable: when a safety-critical pipeline goes down or degrades, the consequences can be serious, and they can be invisible until someone looks closely.

As a Technical Program Manager for Safeguards Infrastructure and Evals, you'll own the operational health and forward momentum of this stack. Your primary responsibility is driving reliability — owning the incident-response and post-mortem process, ensuring SLOs are defined and met in partnership with various teams, and making sure that when things go wrong, the right people know, the right actions get taken, and those actions actually get closed out. Alongside that ongoing operational rhythm, you'll coordinate the larger platform investments: migrations, eval-platform improvements, and the cross-team dependencies that connect them.

This role sits at the intersection of operations and program management. It requires genuine technical depth — you need to understand how these systems work well enough to triage effectively, judge what's actually safety‑critical versus what can wait, and have informed conversations with the engineers building and maintaining them. But the core of the job is keeping the machine running well and the work moving.

What You'll Do

• Own the Safeguards Engineering ops review - Drive the recurring cadence that keeps the team informed and coordinated: surfacing recent incidents and failures, bringing visibility to reliability trends, and making sure the right people are in the room when decisions need to be made. This is the heartbeat of how Safeguards Eng stays ahead of operational risk.
• Drive incident tracking and post-mortem execution - When incidents happen — and in this space, they happen regularly — you'll make sure they get followed through properly. That means tracking incidents across the organization (including those owned by partner teams like Inference), ensuring post-mortems get written, and most critically, making sure the action items that come out of them actually get done. Closing the loop on post-mortem actions is one of the highest-leverage things this role does.
• Establish and maintain SLOs with partner teams - Work with Safeguards Engineering teams and key partners — particularly Inference and Cloud Inference — to define service-level objectives for safety-critical pipelines. Then build the tracking and reporting that makes it possible to tell whether those SLOs are being met, and surface it when they're not.
• Maintain runbook quality and incident-ownership clarity - Safety-critical systems need clear playbooks for when things go wrong. Partner with engineering leads to keep runbooks accurate, actionable, and up to date — and ensure that ownership of incidents is unambiguous so that nothing falls through the cracks during an active incident.
• Drive platform migrations and infrastructure projects - Own the program management for the larger infrastructure work on the roadmap: migrating the infra from one platform to the next, moving from one incident platform to the next and from one cloud system monitoring to another, and other migrations as they come. These are cross-team efforts with real dependencies —your job is to keep them sequenced, on track, and connected to the teams that need them.
• Coordinate evals platform improvements - Partner with the evals engineering team to drive improvements to the evaluation platform — including self-serve capabilities and the broader eval factory infrastructure. Help scope the work, track dependencies on other Safeguards systems, and make sure the evals platform is keeping pace with the team's needs.

You Might Be a Good Fit If You

• Have solid technical program management experience, particularly in operational or infrastructure-heavy environments — you're comfortable owning a mix of ongoing operational cadences and discrete project work simultaneously.
• Understand how production ML systems work well enough to triage incidents intelligently and have substantive conversations with engineers about what's going wrong and why — you don't need to write the code, but you need to follow the technical thread.
• Are energized by closing loops. Post-mortem action items that never get done, SLOs that no one checks, runbooks that go stale — these things bother you, and you know how to build the processes and follow-ups that fix them.
• Can work effectively across team boundaries — comfortable coordinating with partner teams (like Inference) where you don't have direct authority, and skilled at keeping shared work moving through influence and clear communication.
• Thrive in environments where the work shifts between "keep the lights on" and "build something new" — and can context-switch between incident follow-ups and longer-horizon platform projects without dropping either.
• Have experience with or strong interest in AI safety — you understand why the reliability of a safety-critical pipeline is a different kind of problem than the reliability of a product feature, and that distinction motivates you.

Strong Candidates May Also

• Have experience with SRE practices, incident management frameworks, or on-call operations at scale.
• Have worked on or with evaluation infrastructure for ML systems — understanding how evals get designed, run, and interpreted.
• Have experience driving infrastructure migrations in complex, multi-team environments — particularly where the migration touches operational systems that can't go offline.
• Be familiar with monitoring and alerting tooling (PagerDuty, Datadog, or equivalents) and the operational culture around them.

Deadline to apply: None, applications will be received on a rolling basis.

Annual Salary

$290,000—$365,000 USD

Minimum education

Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study

A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience

Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship

We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Guidance on Candidates' AI Usage

Learn about our policy for using AI in our application process.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.