Technical Program Manager – ITSM & Apps (Hybrid)

Apex Systems; Merrifield (VA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Everforth Apex Systems is seeking a Technical Project Manager in Merrifield, VA (Hybrid) to lead end-to-end technology programs across the lifecycle. You will apply ITSM and product management best practices to ensure timely, stable delivery and ongoing support, coordinating with leadership and business partners to define KPIs, roadmaps, and action plans.

The role requires hands-on ServiceNow and Azure DevOps proficiency, vendor relationship management, and strong stakeholder collaboration in a

Qualifications

• Two to five years of ITSM and tiered support experience.
• Two to five years of project and program management experience.
• Experience drafting requirements, procedures, release and implementation plans.

Responsibilities

• Manage multiple large, complex technology products, platforms and programs end-to-end.
• Review data with KPIs to identify improvement areas and risks, and lead action plans.
• Define roadmaps and initiatives with leadership and business partners.
• Apply ITSM practices to keep products stable and supportable.
• Use ServiceNow to manage requests, incidents, changes, and SLA reporting.
• Use Azure DevOps to plan, track, and report epics, features, backlogs and releases.

Education

Bachelor's degree in Business or related field

Certified Scrum Master (CSM)

Project Management Professional (PMP)

Tools

ServiceNow

Azure DevOps

Job description

Everforth Apex Systems is seeking a Technical Project Manager in Merrifield, VA (Hybrid) to lead end-to-end technology programs across the lifecycle. You will apply ITSM and product management best practices to ensure timely, stable delivery and ongoing support, coordinating with leadership and business partners to define KPIs, roadmaps, and action plans.

The role requires hands-on ServiceNow and Azure DevOps proficiency, vendor relationship management, and strong stakeholder collaboration in a