Senior Enterprise IT Program Manager — Hybrid

System One; Merrifield (VA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One, Inc. seeks a Technical IT Project Manager to drive enterprise-scale technology programs in Vienna, VA (hybrid). You will partner with senior leaders, engineering teams, and business stakeholders to deliver complex programs.

The role covers end-to-end lifecycle management with ITSM practices and governance across initiatives, ensuring timely delivery, reliability, and continuous improvement in a collaborative environment.

Qualifications

• ITSM and tiered support experience required.
• Experience working with ServiceNow platform.
• Proficiency with Azure DevOps for planning and tracking work.
• 2-5 years of project and program management experience.
• Experience shaping requirements, roadmaps, and release plans.
• Collaborative skills across engineering, support, and vendors.

Responsibilities

• Lead end-to-end lifecycle of large technology programs from intake to retirement.
• Monitor performance metrics and drive continuous improvement across programs.
• Define KPIs, roadmaps, and action plans with leadership and business partners.
• Apply ITSM practices to maintain stability and supportability of products.
• Use ServiceNow to manage requests, incidents, changes, and reporting with support teams.
• Coordinate tiered support models (L1-L3) and ensure smooth handoffs.

Skills

ITSM experience

Project management

Stakeholder collaboration

Leadership mentoring

Communication skills

Analytical thinking

Education

Bachelor's degree in Business/Management

Tools

ServiceNow

Azure DevOps

Job description

System One, Inc. seeks a Technical IT Project Manager to drive enterprise-scale technology programs in Vienna, VA (hybrid). You will partner with senior leaders, engineering teams, and business stakeholders to deliver complex programs.

The role covers end-to-end lifecycle management with ITSM practices and governance across initiatives, ensuring timely delivery, reliability, and continuous improvement in a collaborative environment.