Technical Program Manager II

Hotwire Communications Ltd; Fort Lauderdale (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Matc

Paid Vacation, Sick Time, and Holidays

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Entertainment Discounts/Perks

Job summary

Hotwire Communications Ltd is seeking a Technical Program Manager II to oversee production-grade solutions from inception through delivery across customer-facing applications and internal systems.

You will coordinate with product, operations, and external vendors, define success criteria, manage risks, and drive schedules in an Agile environment to ensure timely, within-budget launches.

Qualifications

• Bachelor’s degree in MIS, CS, Eng or related field.
• 5–7 years of Technical Program Management in internet/mobile apps.
• Proficiency with software tools to deliver technical projects.
• Experience with distributed systems and large-scale web/mobile apps.
• Experience with agile/iterative development and stakeholder management.
• Exceptional executive presentation skills.

Responsibilities

• Work with stakeholders to define business and system objectives and requirements.
• Collaborate with product management to define strategy and secure cross-team commitment.
• Partner with operations to improve customer satisfaction and reduce support requests.
• Break down complex projects into manageable pieces and deliver on time.
• Solve complex problems using internal systems or by designing new ones.
• Drive schedules from design to release, ensuring on-time production delivery.
• Write product specs, manage the plan, mitigate risks, and oversee SDLC from inception to postproduction.
• Coordinate design and implementation between internal teams and external vendors.
• Drive technical approach decisions and lead cross-functional teams across design to delivery.
• Communicate goals, roles, and responsibilities clearly across teams.
• Own issue resolution and provide escalation support when needed.
• Anticipate bottlenecks, balance business needs with technical constraints, and manage tradeoffs.
• Act as product owner in Agile/SCRUM, write user stories, groom backlog, plan sprints, and release each iteration.
• Perform other duties as required.

Skills

Agile methodologies

Stakeholder management

Executive communication

Distributed systems experience

Education

Bachelor's degree in MIS, Computer Science, Engineering, or related technical field

Job description

Technical Program Manager II

The Technical Program Manager II is responsible for all aspects of:

• Project intake: from inception to delivery of production-level solutions,
• Definition of success criteria that meet and/or exceed business use cases.
• Creation of technical supporting material that provides understanding of project status, risks, responsibilities, and timelines.
• Creation and management of internal and external communication that reports project status for all stakeholders.

These responsibilities support mission-critical technical projects that relate to customer facing applications and internal business systems.

Duties/Responsibilities

• Work with both internal and external stakeholders to define business and system objectives and requirements.
• Work with product management to define strategy and requirements while identifying and securing commitment from teams across the company for new initiatives.
• Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests.
• Break down complex projects into manageable pieces and deliver them in a successful and timely manner.
• Solve complex business problems by leveraging internal business systems as well as designing from the ground up when they don’t exist.
• Drive project schedules from design to release and ensure successful production delivery while staying on time and within budget.
• Write product specifications, create and execute against the project plan, proactively mitigate risks, and manage the software development life cycle from inception to production launch and postproduction support.
• Lead and coordinate the design and implementation efforts between internal teams and outside vendors to develop optimal solutions.
• Drive consensus on the technical approach while setting timelines and leading cross-functional development teams from design through delivery.
• Clearly communicate goals, roles and responsibilities across internal and external project teams to achieve desired outcomes.
• Assume responsibility and drive ownership for issue resolution. This means you are able to roll up your sleeves, dig in and ensure issues get resolved in a timely manner and if necessary, provide development support and deliverables to make up for any gaps in project resourcing and planning.
• Anticipate bottlenecks, provide escalation management, understand technical challenges, make educated tradeoffs, and balance the business needs versus technical constraints.
• For iterative projects, serve as the product owner in an Agile / SCRUM development process; write user stories, groom the backlog, lead sprint planning, and manage each release through the launch process.
• Other duties as required or assigned.

Minimum Qualifications

• Bachelor's degree in MIS, Computer Science, Engineering, or related technical field (or equivalent)
• At least 5-7 years of Technical Program Management experience in an Internet-related program or mobile applications environment (or equivalent)
• Proficiency in software tools and applications required to deliver successful technical projects.
• Experience building solutions in distributed systems and/or developing large scale web and mobile applications
• Experience analyzing user experience design and developing high profile customer facing products with intricate customer experience workflows.
• Experience with agile/iterative development and program management methodologies
• Exceptional stakeholder management and executive presentation skills.

Benefits

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.