Project Manager

Hotwire Communications, LTD; Fort Lauderdale (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation & Holidays

Hotwire Service Discounts

Birthday Paid Time Off

Sick Time

Job summary

Hotwire Communications, LTD in Fort Lauderdale, FL is seeking a Developer Partnerships Project Manager who drives onboarding for new clients and develops scalable processes to support this emerging customer segment.

You will manage partner projects end-to-end, document processes, and report on progress, while collaborating across teams to ensure top-tier customer experience.

Qualifications

• 5+ years of project management experience and related roles.
• Experience driving process improvements across diverse teams.
• Experience in reporting/analysis and ROI evaluation.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of cable and telecommunications products and services.
• Familiarity with billing and dispatch systems; Salesforce.com and Sitetracker.
• Ability to align with Hotwire's Concierge culture and values.
• Strong PM skills and knowledge of PM tools.
• Understanding of contract language and various agreements.
• Understanding of field operations and field execution.

Responsibilities

• Day-to-day project management and implementation for assigned partner projects.
• Create and refine process flows, RACI charts and playbooks for internal and customer-facing processes.
• Maintain high performance levels for partner processes.
• Build relationships with teams and stakeholders for collaboration on implementation.
• Own metrics reporting and meet customer expectations.
• Analyze internal and third-party processes and suggest standardization strategies.
• Coordinate development of shared sites/platforms for real-time stakeholder alignment.
• Drive scalable workflows based on best practices.
• Provide regular status reports to management for active projects.
• Perform other duties as required.

Skills

Project management

Process improvement

Reporting & ROI analysis

MS Office proficiency

Cable & telecom knowledge

Contract language understanding

Field operations understanding

PM tools

Concierge culture awareness

Tools

Salesforce

Sitetracker

Billing systems

Project management tools

Job description

The Developer Partnerships Project Manager is passionate about new client onboarding and ongoing process development and management to support an outstanding customer experience. As a member of the Developer Partnerships team, you are committed to providing superior customer experience through every interaction and always looking to apply the best industry practices to improve and streamline Hotwire’s processes and practices for supporting this emerging customer segment.

Duties / Responsibilities:

• Day-to-day project management and implementation for assigned partner projects. This includes meeting all assigned project deadlines, clear and concise communication and accountability.
• Contribute to establishing, refining and documenting via process flows, RACI charts and playbooks (or such other tools as may be applicable) the E2E internal processes as well as customer-facing.
• Maintain high performance levels for partner processes.
• Build strong relationships with teams and stakeholders to enable collaborative and effective dialogue for partner project implementation.
• Accountability for meeting established metrics and customer expectations.
• Understand third-party as well as internal processes and suggest strategies for standardization and optimization.
• Facilitate development of shared sites and/or platforms across internal organizations to support real-time stakeholder alignment and coordination.
• Drive repeatable, scalable workflows based on best practice adoption.
• Provide accurate and regular reports to the management on the status of all active projects.
• Other Duties as required or assigned

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 5 years of relevant work experience in project management.
• Proven experience in driving process improvement across diverse teams.
• Relevant experience in reporting & analysis and ROI analysis.
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems, Salesforce.com and Sitetracker
• Must embrace company principles and demonstrate understanding of Hotwire’s "Concierge" culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements.
• Understanding of field operations.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.