IT Analyst I

Hotwire Communications Ltd; Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision Plans

401K with company match

Paid Vacation & Sick Time

Job summary

Hotwire Communications Ltd in Fort Lauderdale, FL is seeking an IT Analyst to prioritize user requirements, troubleshoot IT Service Desk systems, and support implementation and documentation of IT initiatives.

The role emphasizes analytical thinking, strong communication, and problem-solving skills, with responsibilities spanning user support, system testing, security practices, and collaboration across teams.

Qualifications

• Proven experience as IT Analyst, IT Consultant, or similar role.
• Active participation in IT education program in relevant field.
• Moderate understanding of Microsoft and Linux server technologies.
• Knowledge of information security principles and practices.
• Ability to work flexible schedule including on-call rotations.
• Strong problem-solving aptitude.

Responsibilities

• Prioritize end-user requirements and communicate with stakeholders.
• Troubleshoot hardware and software issues.
• Install and configure hardware and software components.
• Develop, test, and implement IT systems to support business objectives.
• Set up new user accounts and handle password issues.
• Support implementation and execution of IT processes and procedures.
• Research, analyze, and implement patches or hardware changes for security.

Skills

IT Analyst experience

Problem-solving

Communication skills

On-call readiness

Analytical mindset

Education

IT/Comp Eng education (ongoing)

Tools

Microsoft Server Technologies

Linux Server Technologies

Information Security Principles

Job description

The IT Analyst responsibilities include prioritizing end user requirements, supporting implementation, documentation, and troubleshooting of IT Service Desk systems. The role also works collaboratively with team members to deliver tasks and achieve milestones. It requires a highly analytical mindset, strong communication, and problem‑solving skills.

DUTIES / RESPONSIBILITIES

• Communicate with stakeholders to understand their requirements.
• Troubleshoot hardware and software issues.
• Install and configure hardware and software components.
• Develop, test, and implement IT systems to further business objectives.
• Set up new user accounts and profiles and handle password issues.
• Support implementation or execution of new and/or current processes and procedures that aid in the efficiency of managing and expanding IT Service Desk operations.
• Perform research, analysis, and implement software patches or hardware changes needed for any security or computer related deficiencies.
• Aids in evaluation and testing for troubleshooting purposes.
• Meet and/or exceed own SLA thresholds and monitor service desk requests that are created by users.
• Participate in team meetings; provide input on intelligent solutions to improve efficiency.
• Conduct regular monitoring of own KPI (Key Performance Indicators) to ensure compliance.
• Provide support for devices that are managed by MDM (Mobile Device Management) tools, including addition of devices, maintenance, and reporting.
• Help ensure workstations are properly maintained by leveraging patching and software systems management tools.
• Support of workstation compliance checks to meet Data Governance and Security policies thresholds.
• Maintain records up to date for inventory and management systems for assigned and retiring equipment.
• Follow Change Management procedures as necessary.
• Support users Office 365 maintenance tasks.
• Support and expand internal IT Service Desk documentation to include lessons learned and customer‑centric answers for FAQs.
• Collaborate with inter‑departmental groups to provide efficient solutions to customers’ requests.
• Consistent use of independent discretion over matters of significance.
• Other duties as required or assigned.

MINIMUM QUALIFICATIONS

• Proven experience as an IT Analyst, IT Consultant, or similar role.
• Actively participating in education program on Information Technology, Computer Engineering, or related field.
• Moderate understanding and practical experience with Microsoft and Linux Server Technologies.
• Knowledge of widely accepted information security principles and practices.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays and participate with on‑call rotation.
• Problem‑solving aptitude.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high‑speed internet, video service, phone, and security service.
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.