Technical Program Manager, Customer Experience

Cisco Systems, Inc.; San Jose (CA); Remote; USD 165,000 - 233,000; Full time

Job summary

A leading company is seeking a Technical Program Manager to enhance customer experience through collaboration and innovation. This role involves driving engineering planning and development across teams, ensuring quality outputs, and managing project budgets. The ideal candidate will have extensive experience in software development and program management, particularly in agile environments. Join a dynamic team dedicated to delivering high-quality digital experiences.

Qualifications

• 8+ years of program or product management experience.
• 4+ years of software development experience.

Responsibilities

• Collaborate with teams to align goals and ensure execution.
• Identify risks and develop mitigation strategies.
• Manage project budgets effectively.

Skills

Java

C

C++

Python

Agile

Education

Bachelor's degree in computer science or STEM

Master’s degree

Tools

Jira

Confluence

SharePoint

Job description

Technical Program Manager, Customer Experience

Location: Offsite, San Jose, California, US (Alternate Location: RTP)

Compensation Range: 165,700 USD - 232,900 USD

Job Type: Professional

Area of Interest: Software Development

Job Id: 1440696

Meet the Team

Cisco's Customer Experience (CX) team is a rapidly growing group dedicated to creating outstanding digital experiences for our customers and partners. The CX Platform leverages advanced AI and cloud technologies to meet diverse needs, ensuring quick and impactful results. We focus on delivering high-quality work, data-driven decisions, transparency, and ownership.

Your Impact

You will apply your technical expertise to support other TPMs in driving engineering planning and development across multiple cloud-based teams. Working in an agile environment, you will collaborate with product teams to plan requirements, develop timelines, mitigate risks, and drive technical tradeoffs. You will also contribute to process improvements and best practices.

Job Responsibilities

• Collaborate with engineering, product management, operations, and marketing teams to align goals and ensure cohesive execution.
• Identify risks and develop mitigation strategies.
• Serve as a central contact for project updates and stakeholder communication.
• Manage project budgets effectively.
• Ensure engineering outputs meet quality standards and customer expectations.
• Track performance using Jira, Confluence, and SharePoint.
• Report on progress and areas for improvement.
• Support engineering teams, fostering collaboration.
• Identify and implement process improvements.

Minimum Qualifications

• Bachelor's degree in computer science or STEM with 8+ years of program or product management experience, or Master’s degree with 4+ years of related experience.
• 4+ years of software development experience in Java, C, C++, or Python.
• Experience managing technical programs using agile methodologies with Jira, Confluence, or SharePoint.

Preferred Qualifications

• PMP, Lean Six Sigma, or Business Process Management certifications.
• Experience resolving program issues and working with end users or developer communities.
• Ability to thrive in a fast-paced, changing environment.