Associate Manager, Customer Experience

LeadStack; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative firm is seeking an Associate Manager for Customer Experience to enhance their DashPass subscription service. This role involves strategic planning and leading initiatives to improve customer satisfaction for loyal subscribers. You will collaborate with cross-functional teams, forecast metrics, and develop growth strategies for key customer segments. The ideal candidate is a problem-solver with strong analytical skills and a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity is for you.

Qualifications

• Minimum 4 years of experience in a competitive or challenging environment.
• Proficiency in SQL and Excel modeling is essential.

Responsibilities

• Set the direction for DashPass and VIP businesses by identifying key drivers.
• Partner with product and analytics teams to monitor critical metrics.

Skills

Organizational Skills

Problem-Solving

Innovative Thinking

Analytical Skills

Communication Skills

SQL Proficiency

Excel Modeling

Job description

Job Title: Associate Manager - Customer Experience

Duration: 4 Months Contract with possible extension

Location: Remote - Work From Home

Payrate: $60.00 per hr on W2

About the Team

*** is seeking top talent to help build our DashPass subscription business. DashPass is among DoorDash's fastest-growing and highest-priority areas, meaning you'll influence *** significantly. We are building the world's most valuable subscription product to attract and retain DoorDash's most loyal customers.

About the Role

This associate manager will report to our DashPass and VIP Experience Lead and lead strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers and our most loyal and active customers. Responsibilities include reporting on core success metrics, developing strategies to optimize these metrics, and leading cross-functional teams to implement these strategies effectively and timely. This role is ideal for someone aiming to develop a strategic mindset with operational rigor.

Responsibilities

1. Strategize: Set the direction for DashPass and VIP businesses by identifying key drivers of business growth.
2. Forecast: Partner with product and analytics teams to set and monitor all critical metrics.
3. Collaborate: Establish goals for cross-functional teams and lead strategic projects to ensure quarterly success.
4. Build: Develop strategies for the growth of DoorDash's top customer segments, from high-level planning to operational details.

Qualifications & Personal Attributes

• Organized and able to create structure from scratch.
• Problem-solver from first principles.
• Innovative thinker who resists conventional approaches.
• Comfortable handling diverse responsibilities and working across disciplines.
• Analytical, with proficiency in SQL and Excel modeling.
• Persuasive communicator who listens and speaks effectively.
• Empathetic and able to meet people at their level.
• Acts with urgency, values speed, and is relentless in pursuit of goals.
• Minimum 4 years of experience in a competitive or challenging environment.