Technical Program Manager, AI People Innovation Labs

OpenAI; San Francisco (CA); On-site; USD 257,000 - 335,000; Full time

Job summary

OpenAI in San Francisco is seeking an experienced Technical Program Manager to lead a portfolio of cross‑functional initiatives. You will partner with product, design, and engineering to turn strategy into clear, coordinated execution and own plans, dependencies, and launch readiness.

You'll manage ongoing user onboarding, training, hands‑on support, and feedback loops, translating insights into concrete actions.

Qualifications

• 7+ years of experience in technical program management or product operations.
• Led complex software programs with multiple engineering and business teams.
• Experience taking software products from planning through launch and iteration toward product‑market fit.
• Strong user engagement and onboarding experience.

Responsibilities

• Independently lead complex, high‑priority technical programs from early planning through launch, adoption, and ongoing iteration.
• Partner with product and engineering leadership to translate strategy and team objectives into clear, executable plans.
• Establish program structures, decision‑making forums, operating cadences, and accountability across multiple teams.
• Align product, design, engineering, data, operations, and other stakeholders around priorities, responsibilities, and delivery plans.
• Partner with engineering leads to manage dependencies, sequencing, risks, and launch readiness.
• Identify gaps in strategy or execution, develop recommendations, and drive decisions to move work forward.
• Own communication, enablement, change management, and rollout strategies for new products and workflows.
• Lead post‑launch user engagement through onboarding, training, office hours, hands‑on support, and other programs that drive adoption.

Skills

Technical program management

Cross-functional collaboration

Stakeholder management

Product/engineering partnership

Risk management

AI product knowledge

Job description

OpenAI in San Francisco is seeking an experienced Technical Program Manager to lead a portfolio of cross‑functional initiatives. You will partner with product, design, and engineering to turn strategy into clear, coordinated execution and own plans, dependencies, and launch readiness.

You'll manage ongoing user onboarding, training, hands‑on support, and feedback loops, translating insights into concrete actions.