Technical Program Manager, Adobe Experience Cloud

dentsu; Chicago (IL); Hybrid; USD 94,000 - 135,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

401(k) with company match

Paid time off & holidays

Job summary

Merkle leads enterprise Adobe transformation initiatives, coordinating cross-functional teams to deliver measurable business value. The role bridges clients, architects, engineers, product teams, and leadership while guiding complex programs from discovery to adoption.

You will drive governance, roadmaps, budgets, and performance metrics, ensuring timely delivery and robust stakeholder alignment across marketing, data, and technology disciplines.

Qualifications

• 5+ years of Program Management, Technical Program Management, digital transformation, consulting, or technology delivery experience.
• Experience leading large, complex enterprise programs with multiple workstreams and stakeholders.
• Proven success managing budgets, timelines, risks, and delivery outcomes.
• Experience working directly with clients and executive stakeholders.
• Strong understanding of Agile delivery methodologies and program governance.
• Ability to translate business objectives into technical execution plans.

Responsibilities

• Lead large-scale Adobe Experience Cloud programs from discovery through delivery and adoption.
• Develop program roadmaps, governance models, delivery plans, and success metrics.
• Manage timelines, budgets, risks, dependencies, and stakeholder expectations.
• Drive alignment across business, marketing, product, data, engineering, and executive teams.
• Coordinate multi-team execution with architects, engineers, and data/analytics groups.

Skills

Program management

Technical program management

Agile delivery

Stakeholder management

Communication

Tools

Adobe Experience Cloud

Job description

Job Description

Lead Enterprise Transformation. Drive Adobe Innovation. Make an Impact.

Lead Enterprise Transformation. Drive Adobe Innovation. Make an Impact. Are you a strategic Technical Program Manager who can bridge business goals, client expectations, and complex technology delivery? Do you thrive in fast-moving environments where you're leading cross-functional teams, influencing executive stakeholders, and driving large-scale digital transformation initiatives? If so, we'd love to meet you.

At Merkle, we're seeking a Technical Program Manager, Adobe Experience Cloud to lead enterprise Adobe transformation programs for some of the world's most recognizable brands. In this role, you'll serve as the connective tissue between clients, architects, engineers, product teams, and executive leadership, ensuring complex programs are delivered successfully and generate measurable business value.

What You'll Do

Program Leadership

• Lead large-scale Adobe Experience Cloud programs from discovery through delivery and adoption
• Develop program roadmaps, governance models, delivery plans, and success metrics
• Manage timelines, budgets, risks, dependencies, and stakeholder expectations
• Drive alignment across business, marketing, product, data, engineering, and executive teams

Client Partnership

• Serve as a trusted advisor to senior client stakeholders and executive sponsors
• Facilitate strategic planning sessions, steering committees, and executive reviews
• Translate business objectives into actionable delivery and implementation plans
• Clearly communicate progress, risks, opportunities, and recommendations

Technical Program Management

• Coordinate multiple workstreams across architecture, engineering, data, analytics, and customer experience teams
• Partner closely with Solution Architects and Engineers to ensure successful delivery
• Remove roadblocks, manage dependencies, and drive execution across distributed teams
• Balance business priorities, technical constraints, and program objectives

Adobe Experience Cloud Delivery

• Lead programs involving:
  • Adobe Experience Platform (AEP)
  • Real-Time CDP
  • Adobe Journey Optimizer (AJO)
  • Adobe Experience Manager (AEM)
  • Customer Journey Analytics (CJA)
  • Identity, personalization, and AI-driven customer experiences
• Help clients modernize their marketing, content, data, and customer experience ecosystems

What We're Looking For

Required Qualifications

• 5+ years of Program Management, Technical Program Management, Digital Transformation, Consulting, or Technology Delivery experience
• Experience leading large, complex enterprise programs with multiple workstreams and stakeholders
• Proven success managing budgets, timelines, risks, and delivery outcomes
• Experience working directly with clients and executive stakeholders
• Strong understanding of Agile delivery methodologies and program governance
• Ability to translate business objectives into technical execution plans
• Outstanding communication, facilitation, and stakeholder management skills

Preferred Qualifications

• Experience with Adobe Experience Cloud solutions
• Background in digital transformation, customer experience, marketing technology, or enterprise platforms
• Consulting, systems integration, professional services, or agency experience
• PMP, PRINCE2, SAFe, or similar certifications
• Knowledge of customer data platforms, CMS, DAM, analytics, identity resolution, and journey orchestration

Who You Are

• A strategic thinker who can see the big picture
• A strong operator who can drive execution through complexity
• Comfortable leading executive-level discussions
• Technically curious and able to engage with architects and engineers
• Skilled at bringing structure, clarity, and momentum to large-scale initiatives
• Passionate about helping clients solve complex business problems through technology

Why Merkle?

At Merkle, you'll partner with global brands on high-visibility transformation programs that shape how organizations engage customers, leverage data, and drive business growth.

You'll work alongside world-class strategists, architects, engineers, and data experts while gaining exposure to cutting-edge Adobe technologies, AI-powered experiences, and enterprise-scale digital transformation initiatives.

If you're ready to lead transformative Adobe Experience Cloud programs and deliver meaningful business outcomes, we want to hear from you.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $94,000 - $135,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.