Technical Program Manager

Monks; United States; Remote; USD 50,000 - 84,000; Full time

Job summary

Monks Technology Services, part of Media.Monks and S4 Capital, seeks a Senior Technical Program Manager to connect strategy and execution across three software teams. Remote from Brazil, you will optimize delivery, align engineering output with priorities, and balance roadmaps with detailed execution.

You’ll drive agile ceremonies, governance, and dashboards, owning JIRA/Confluence workflows and cross-team collaboration.

Qualifications

• Proven experience overseeing multiple software engineering teams.
• Strong understanding of the software development lifecycle and technical fluency.
• Experience with SOC 2 Type I and Type II compliance and governance.

Responsibilities

• Manage the execution lifecycle for three cross-functional software development teams.
• Align engineering deliverables with product requirements, priorities, and roadmaps.
• Identify, track, and mitigate cross-team risks, blockers, and dependencies.
• Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos.
• Use retrospectives and delivery metrics to improve team velocity, quality, and predictability.
• Own JIRA board configuration, workflows, automation, reporting, and data hygiene.
• Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking.
• Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing.
• Partner with Product Managers to prioritize and maintain actionable, high-value backlogs.
• Translate technical progress, risks, and dependencies into clear stakeholder updates.
• Serve as the primary point of contact for project health, resource allocation, and delivery timelines.
• Define, document, standardize, and enforce delivery and governance processes across teams.
• Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation.

Skills

Team leadership

Cross-functional collaboration

SDLC fluency

Agile leadership

Stakeholder communication

Risk management

Tools

Jira

Confluence

Job description

Senior Technical Program Manager

Location: Fully remote from Brazil

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Technical Program Manager, you'll serve as the connective tissue between strategy and execution for three cross-functional software development teams. You'll optimize delivery processes, align engineering output with product priorities, and balance high-level roadmaps with detailed execution.

Responsibilities

• Manage the execution lifecycle for three cross-functional software development teams
• Align engineering deliverables with product requirements, priorities, and roadmaps
• Identify, track, and mitigate cross-team risks, blockers, and dependencies
• Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos
• Use retrospectives and delivery metrics to improve team velocity, quality, and predictability
• Own JIRA board configuration, workflows, automation, reporting, and data hygiene
• Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking
• Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing
• Partner with Product Managers to prioritize and maintain actionable, high-value backlogs
• Translate technical progress, risks, and dependencies into clear stakeholder updates
• Serve as the primary point of contact for project health, resource allocation, and delivery timelines
• Define, document, standardize, and enforce delivery and governance processes across teams
• Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation
• Other duties as assigned

About You

Qualifications Skills

• Demonstrated experience overseeing multiple software engineering teams simultaneously
• Strong understanding of the software development life cycle and the technical fluency to engage effectively with engineers
• Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting
• Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams
• Proven experience with SOC 2 Type I and Type II compliance and governance