Technical Program Manager

bigcommerce; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Commerce (parent to BigCommerce, Feedonomics, Makeswift) seeks a Technical Program Manager to lead strategic programs across product and engineering. You will bridge Austin engineering teams with global stakeholders in product, marketing, and sales.

Your role spans discovery to GA, ensuring initiatives deliver measurable client impact and align with the global roadmap. You will collaborate with SBO and external partners to drive end-to-end outcomes.

Qualifications

• 7+ years leading technical programs in web software environments.
• Experience managing cross-functional technology programs.
• Proven post-program value realization and retrospectives.
• Skilled with Agile frameworks; coaching preferred.
• Certifications such as PgMP, PMP, CSM are a plus.

Responsibilities

• Lead multiple concurrent programs from inception to delivery, ensuring on-time, high-quality outcomes.
• Own scope management, change control, capacity planning, dependency tracking, and risk mitigation.
• Develop and present program updates and strategic recommendations to executives.
• Partner with Commercial team on Go-to-Market readiness and release phases.
• Provide cross-functional alignment and transparent status updates across teams.

Skills

Program management

Agile methodologies

Stakeholder management

Cross-functional leadership

Agile coaching

Risk management

Tools

Jira

Confluence

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

We are seeking an experienced Technical Program Manager to lead the delivery of strategic programs across our product and engineering organization. In this role, you will serve as the connective tissue between our Austin-based engineering teams and global stakeholders across product, marketing, and sales.

Your initial assignment will focus on programs within Feedonomics, though you may be assigned to other strategic Commerce programs as business needs evolve. As a member of our Strategic Business Operations team, you will drive programs end-to-end, from discovery through general availability, ensuring that initiatives are delivered with precision, speed, and measurable impact for our clients. You will collaborate with both internal stakeholders and external partners to help define and execute on our global roadmap.

As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Feedonomics has earned a strong reputation for a full-service model and powerful technology-all rooted in a commitment to excellence.

What You Will Do

Program & Delivery Leadership

• Lead multiple concurrent programs of work, comprising simultaneous projects from inception to delivery, ensuring on-time, high-quality outcomes for clients.
• Own scope management, change control, capacity planning, dependency tracking, and proactive risk and issue mitigation across all assigned programs.
• Develop and present clear, concise program updates and strategic recommendations to executive audiences.
• Partner with our Commercial team to drive Go-to-Market readiness end-to-end, ensuring all stakeholders understand their roles and deliverables at each phase of release.

Stakeholder & Cross-Functional Alignment

• Provide transparent, cross-functional visibility into program status, resource needs, granular requirements, milestones, dates, and escalations.
• Drive all cross-functional communication for a program, from kickoff through general availability.
• Build strong working relationships across technical and non-technical disciplines, including engineering, data science, product, design, marketing, and sales.
• Create and sustain accountability structures that keep all parties aligned and moving forward, using both formal and informal levers.
• Influence without authority, motivating teams and leaders at all levels to achieve shared outcomes.
• Collaborate with colleagues within the SBO team and across all other functions, contributing to company culture and collective intelligence.

Team Enablement & Agile Coaching

• Foster a culture of continuous improvement, helping teams adopt practices that increase velocity, quality, and collaboration.
• Bring pragmatic judgment to methodology selection, applying Agile, waterfall, or hybrid approaches as each situation demands.
• Partner with engineering leads to identify and remove blockers that slow the delivery of new features and capabilities.
• Serve as an Agile Coach and provide guidance on sprint planning, daily standups, sprint reviews, retrospectives, and release planning.

Who You Are

Experience & Credentials

• 7 or more years of experience in technical program or project management, with a focus on medium-to-large-scale software development initiatives within web technologies.
• Demonstrated experience managing complex, cross-functional technology programs is strongly preferred.
• Own post-program retrospectives and value realization reviews, ensuring initiatives are tracked against intended business outcomes, not just delivery milestones.
• Proven, hands-on proficiency in Agile methodologies (Scrum, Kanban, SAFe) with direct coaching experience preferred.
• Certifications such as PgMP, PMP, Certified ScrumMaster (CSM), Lean, or Six Sigma are a plus, though not required.

Core Competencies

• Strategic Thinking : You