Technical Program Manager

Honest; United States; Remote; USD 130,000 - 154,000; Full time

Job summary

Honest Health is seeking a Technology Program Manager to lead strategy, planning, execution, and operationalization of cross‑functional technology initiatives for internal operations and external clients.

You will serve as a critical link between business, clinical, operational, and technology teams, ensuring solutions align with priorities and deliver measurable business value.

Qualifications

• Bachelor’s degree in business, healthcare administration, information technology, or a related field.
• 5+ years of experience managing complex technical projects or programs with executive visibility.
• 3+ years of experience applying Agile or Scrum methodologies.
• Experience in healthcare operations, population health, value‑based care, clinical workflows, or provider data management.
• Experience supporting AI, automation, analytics, or digital‑transformation initiatives.
• Experience facilitating requirements‑gathering, workflow‑analysis, process‑mapping, and solution‑design sessions.
• Experience translating business needs into clear, actionable requirements and validating those requirements with business and technical stakeholders.
• Demonstrated ability to assess operational processes and identify opportunities for technology‑enabled improvement.
• Ability to build relationships, influence senior leaders, navigate ambiguity, and drive outcomes without formal authority.
• Strong written and verbal communication skills, with the ability to tailor information for executive, technical, clinical, and operational audiences.

Responsibilities

• Lead complex technology programs from initiation through implementation, operational transition, and post‑launch stabilization.
• Develop and maintain integrated project plans, delivery roadmaps, milestones, budgets, and resource requirements.
• Manage scope, dependencies, risks, issues, decisions, and change control.
• Establish program governance, facilitate decision‑making, and deliver concise executive status reporting.
• Coordinate testing, deployment, training, implementation readiness, and post‑launch support across business and technology teams.
• Lead discovery, requirements‑gathering, workflow design, and solution design sessions with business, clinical, and technology stakeholders.
• Document current‑state and future‑state workflows, business rules, decision logic, functional requirements, user stories, acceptance criteria, and operational requirements.
• Translate business and clinical needs into requirements that technology teams can design, build, test, and implement.
• Validate proposed solutions with business and technology stakeholders before development and deployment.
• Identify and define opportunities to improve workflows through standardization, automation, or technology‑enabled process changes.
• Partner with business leaders and Product Owners to define platform roadmaps and prioritize enhancements.
• Manage enhancement intake, backlog refinement, prioritization, and stakeholder approval.
• Evaluate enhancement requests based on business value, operational impact, strategic alignment, and technical feasibility.
• Monitor platform adoption, performance, and value realization after implementation.
• Manage vendor deliverables, escalated issues, and platform enhancements.
• Build strong relationships across Clinical Operations, Technology, Market Operations, Finance, Product, Data, and external partners.
• Facilitate decision‑making and conflict resolution across competing priorities.
• Communicate effectively with executive leaders, operational teams, and technology stakeholders.
• Influence outcomes through collaboration, relationship building, and strategic thinking.
• Foster alignment around organizational goals, priorities, and expected outcomes.

Skills

Relationship building & influence

Communication skills

Strategic thinking

Ability to work without authority

Executive stakeholder management

Education

Bachelor’s degree in business / healthcare IT

Certification: PMP / PMI-ACP / CSM (preferred)

Tools

Jira

Smartsheet

ServiceNow

MS Office: Outlook/PowerPoint/Excel/Visio/Teams

Job description

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work.

You are comfortable operating autonomously and influencing without authority. You balance technical depth with strong business acumen and communicate clearly with executives, clinicians, engineers, and external clients.

Does this sound like you? Let’s connect.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long‑term health. Guided by our core values, we’re creating a value‑driven model that creates lasting benefits for everyone, now and into the future.

For us, that’s just an Honest day’s work.

Your Role

As a Technology Program Manager, you will lead the strategy, planning, execution, and operationalization of cross‑functional technology initiatives that support both internal operations and external clients. You will serve as a critical link between business, clinical, operational, and technology teams, ensuring solutions are aligned with organizational priorities and deliver measurable business value.

In addition to program leadership, you will facilitate business analysis activities, lead process and workflow design efforts, and support product management functions. You will lead project teams, proactively identify risks, and work with key stakeholders to mitigate those risks and any potential downstream impacts. You will demonstrate strong emotional intelligence, confidence, and a proactive work ethic.

Primary Functions of the Technology Program Manager Include:

Program & Project Leadership

• Lead complex technology programs from initiation through implementation, operational transition, and post‑launch stabilization.
• Develop and maintain integrated project plans, delivery roadmaps, milestones, budgets, and resource requirements.
• Manage scope, dependencies, risks, issues, decisions, and change control.
• Establish program governance, facilitate decision‑making, and deliver concise executive status reporting.
• Coordinate testing, deployment, training, implementation readiness, and post‑launch support across business and technology teams.

Business Analysis & Solution Design

• Lead discovery, requirements‑gathering, workflow‑design, and solution‑design sessions with business, clinical, and technology stakeholders.
• Document current‑state and future‑state workflows, business rules, decision logic, functional requirements, user stories, acceptance criteria, and operational requirements.
• Translate business and clinical needs into requirements that technology teams can design, build, test, and implement.
• Validate proposed solutions with business and technology stakeholders before development and deployment.
• Identify and define opportunities to improve workflows through standardization, automation, or technology‑enabled process changes.

Product & Platform Support

• Partner with business leaders and Product Owners to define platform roadmaps and prioritize enhancements.
• Manage enhancement intake, backlog refinement, prioritization, and stakeholder approval.
• Evaluate enhancement requests based on business value, operational impact, strategic alignment, and technical feasibility.
• Monitor platform adoption, performance, and value realization after implementation.
• Manage vendor deliverables, escalated issues, and platform enhancements.

Stakeholder Management & Organizational Leadership

• Build strong relationships across Clinical Operations, Technology, Market Operations, Finance, Product, Data, and external partners.
• Facilitate decision‑making and conflict resolution across competing priorities.
• Communicate effectively with executive leaders, operational teams, and technology stakeholders.
• Influence outcomes through collaboration, relationship building, and strategic thinking.
• Foster alignment around organizational goals, priorities, and expected outcomes.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

Required Qualifications

• Bachelor’s degree in business, healthcare administration, information technology, or a related field.
• Active Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), or Certified ScrumMaster (CSM) certification preferred.
• 5+ years of experience managing complex technical projects or programs, including enterprise initiatives with executive visibility.
• 3+ years of experience applying Agile or Scrum methodologies.
• Experience in healthcare operations, population health, value‑based care, clinical workflows, or provider data management.
• Experience supporting AI, automation, analytics, or digital‑transformation initiatives.
• Experience facilitating requirements‑gathering, workflow‑analysis, process‑mapping, and solution‑design sessions.
• Experience translating business needs into clear, actionable requirements and validating those requirements with business and technical stakeholders.
• Demonstrated ability to assess operational processes and identify opportunities for technology‑enabled improvement.
• Ability to build relationships, influence senior leaders, navigate ambiguity, and drive outcomes without formal authority.
• Strong written and verbal communication skills, with the ability to tailor information for executive, technical, clinical, and operational audiences.
• Proficiency with Microsoft Office applications, including Outlook, PowerPoint, Excel, Visio, and Teams.
• Proficiency with project and work management tools such as Jira, Smartsheet, ServiceNow, or comparable platforms.
• Ability to work effectively in a fast‑paced environment with evolving priorities.

The base pay range for this role is $129,700.00 - $154,350.00. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short‑term incentives and a comprehensive benefits package.

Honest Health is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally-protected characteristics.

Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [e-mail] for assistance. Reasonable accommodation will be determined on a case-by-cas e basis.