Technical Program Manager

Global Business Ser. 4u; St. Louis (MO); On-site; USD 120,000 - 150,000; Full time

Job summary

Global Business Ser. 4u in St. Louis, MO seeks a Technical Program Manager for a 24-month contract to organize and accelerate related technology projects across multiple teams.

You will remove blockers, report progress with data, and align efforts with business strategy while navigating ambiguity and driving predictable delivery across services and domains. Strong communication up to senior levels and collaboration with engineering, operations, and external partners are essential to succeed in

Qualifications

• Organizes and accelerates multiple technology projects across teams.
• Identifies blockers and removes obstacles to keep delivery moving.
• Reports status with data to stakeholders at the right cadence.
• Keeps abreast of evolving technology landscape.
• Translates raw thoughts into clear team communications.

Responsibilities

• Creates mechanisms to report out and control execution.
• Drives end-to-end delivery across services and domains.
• First point of contact for the team; source of truth for status.
• Understands business strategy and represents team’s services.
• Evaluates design choices for scalability, latency, security, and data integrity.
• Works with ambiguity to move projects forward.
• Communicates direction clearly up to 3+ levels.
• Collaborates with external providers to accelerate roadmaps.
• Understands engineers' and ops needs for services.
• Reviews metrics and seeks better data for visibility.
• Mentors and recruits others.
• Anticipate bottlenecks and plan contingencies.
• Define success metrics where needed.
• Resolve discordant views via constructive dialogue.
• Improve development processes and test plans.
• Streamline repeated processes across architecture and ops.
• Expert with scrum delivery.

Job description

Job Title: Technical Program Manager

Job type- -24 months Contract

Location- St. Louis, MO

Job Description

Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations

• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Plays active role in mentoring and recruiting others

Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations

• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Plays active role in mentoring and recruiting others

Job Specific Experiences

• Anticipate bottlenecks and adequately factor in contingency for unplanned delays
• Determine if success metrics are in place and if not, you work to define them
• Recognize discordant views and take part in constructive dialog to resolve them
• Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
• Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
• Expert with scrum delivery