Lead Project / Program Manager

Global Business Ser. 4u; New York (NY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Global Business Ser. 4u is seeking a Lead Project / Program Manager – Technical in New York City. The role blends strategic leadership with hands-on delivery across multiple technology teams in a hybrid work model (3 days on-site).

You will organize programs, remove blockers, and drive end-to-end execution to ensure on-time, high-quality outcomes. You should be expert in scrum delivery, able to translate business goals into actionable plans, mentor colleagues, and communicate status clearly to

Qualifications

• Expert in scrum delivery.
• Able to translate business goals into actionable plans.
• Strong stakeholder management across multiple teams.
• Mentor and recruit others.

Responsibilities

• Organizes technology projects across multiple teams and accelerates delivery, removing blockers.
• Creates mechanisms to report execution and improve processes; defines predictable delivery paths.
• Drives end-to-end delivery across services/domains, possibly spanning multiple teams and integrations.
• Acts as the main point of contact for status updates to the right audiences at the right time.
• Understands business strategy and can credibly represent team services.
• Keeps up with evolving tech landscape and evaluates design trade-offs.
• Operates with ambiguity to move projects forward and achieve outcomes.
• Translates raw ideas into concise communications for teams.
• Engages external partners to support implementation plans and roadmaps.
• Understands engineers' and ops teams' needs to build and operate services.
• Reviews metrics regularly to ensure alignment with organizational objectives.
• Mentors and contributes to recruiting efforts.

Skills

Scrum delivery

Stakeholder management

Cross-functional leadership

Job description

Lead Project / Program Manager – Technical

24 Months

Location:

New York City, NY (Hybrid 3 days a week)

Responsibilities

• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Plays active role in mentoring and recruiting others

Job Specific Experiences

• Anticipate bottlenecks and adequately factor in contingency for unplanned delays
• Determine if success metrics are in place and if not, you work to define them
• Recognize discordant views and take part in constructive dialog to resolve them
• Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
• Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
• Expert with scrum delivery