Technical Program Manager

UTAC; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

UTAC is seeking a Technical Program Manager to partner with the sales team, TPMs and factory personnel across technical customer engagements. You will drive high-impact programs from design through production ramp, act as the primary technical contact for customers, and coordinate change notices, audits and CFQ improvements.

You will lead cross-functional teams across UTAC sites, manage quality issues, and support VE engineering initiatives while traveling as needed to optimize customer

Qualifications

• 5+ years in the semiconductor industry or related field.
• Knowledge of front-of-line and end-of-line assembly operations.
• Familiar with DOE, reliability requirements, FMEA and QA tools.
• Self-driven with strong problem-solving and organizational skills.
• Able to communicate and present to groups of varying sizes.
• Willing to travel and work across multiple time zones.

Responsibilities

• Drive cross-site teams for successful rollout of new programs to high-volume manufacturing.
• Act as the first contact for technical inquiries; coordinate with Sales, R&D and Engineering Ops.
• Coordinate corporate activities across customers (e.g., test transfer, idling equipment).
• Manage and support Quality issues and CIP updates; audits and 8D follow-up.
• Coordinate customer visits and prepare data for technical reviews (line upgrades, Capex).
• Proactively work with factories to enable VE engineering initiatives and drive completion.
• Resolve packaging, processing, materials issues including dual sourcing.
• Support sales process with technical feasibility feedback to sales and executive team.
• Manage new devices, projects from Design to Qualification to Production Ramp.
• Define project specs, coordinate qualification builds and ramp.
• Lead factory/customer technical projects and act as quality/NPIs contact.
• Implement change notices and resolve technical issues.

Skills

Semiconductor exp

FOL/EOL knowledge

DOE & FMEA

Problem-solving

Communicate & present

Cross-functional teamwork

MS Office & CRM

Travel willingness

Global time-zone flexibility

Tools

CRM systems

Microsoft Office

PowerPoint

Job description

This position works with the sales team, other TPM(s) and factory personnel in all technical aspects of customer engagement(s). The TPM is responsible for first-level technical customer support, aids in developing account strategy, and provides critical feedback on UTAC’s ability to align with customer needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer.

Primary Responsibility

• Drive teams across UTAC sites for the successful roll-out of new programs to high-volume manufacturing (HVM)
• Act as the first point of contact for technical inquiries, coordinate with the Sales, RnD and Engineering Operation teams to execute customer’s requests
• Coordinate all the Corporate and other activities that are applicable across customers ( i.e. Test transfer from USG to UTL, idling Equipments, etc.… )
• Manage and support Quality issues and CIP program updates (CIP progression updates, driving & managing preparation and execution of audits, PCN, 8D follow-up, etc… )
• Coordinate customer visits, work with factory teams to prepare all “related data for deeper Technical Review” ( i.e. line upgrades, Capex enablement, etc…)
• Proactively work with factories to enable VE engineering initiatives and drive them to completion
• Resolve technical issues in the areas of packaging, processing, materials ( i.e. Dual sourcing
• Work as an integral part of the sales process, seek out new opportunities and provide technical feasibility feedback to the sales and executive management team.
• Manage all new devices, projects and activities from Design to Qualification to Production Ramp.
• Determine project technical specifications, coordinate Qualification builds and closure including production ramp of all Quals built. Identify and articulate requirements of Qualification lots from customer to factory.
• Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs
• Implements change notices; resolves technical issues

Qualification / Skills / Experience Requirements

• Experience requirement by job level: 5+ years of experience in the semiconductor industry or related field.
• Good knowledge of FOL (front-of-line) and EOL (end-of-line) assembly operations
• Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools
• Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs.
• Communicate and present effectively in small and large groups.
• Work independently and as a team player with customers and worldwide cross-functional teams within the organization.
• Must be proficient with MS Office Suite (Excel, Word, and PowerPoint) and knowledge in CRM.
• Willing to travel when needed.
• Flexible to work within US, Europe and Asia business time zones.
• Must be a team player comfortable working with cross-functional teams across geographic boundaries with experience in leading teams and managing projects.