Technical Program Manager

Shift Paradigm; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Benefits package

Job summary

Shift Paradigm is a trusted consultancy connecting enterprise strategy with technical delivery. We seek a Technical Program Manager to lead client engagements, align cross-functional teams, and own scope and schedules for SaaS migrations and feature work.

You will work with Adobe Experience Cloud, Salesforce, and other platforms, driving scope, risk management, and margin while communicating clearly with clients and internal teams.

Qualifications

• 4+ years of delivery leadership in a consultancy or agency setting.
• Strong project management fluency with clear communication and transparency.
• Experience spanning PM and PO roles with adaptable methodologies.
• Platform/SaaS delivery experience on analytics, marketing tech, or enterprise SaaS.
• Experience translating business needs into detailed specs and user stories.

Responsibilities

• Lead client delivery, oversee critical migration and development projects, manage budget and timeline.
• Partner with engineering, operations, and client teams to align delivery approach and resolve issues.
• Support discovery sessions, define requirements, and craft scopes of work and SOWs.

Skills

Delivery leadership

Project management

PM/PO dual role

Platform/SaaS delivery

Web & software requirements

Tools

Adobe Experience Cloud

Salesforce

Job description

Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading MarTech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform.

The Role

We are looking for a Technical Program Manager to join our growing team. In this role you will support SaaS and platform-based engagements across tools like Adobe Experience Cloud and Salesforce and serve as the connective tissue between client needs and technical delivery execution. You will report to a Sr. Technical Program Manager and work closely with our Head of Product and Project Management Operations as a member of the greater PPMO team.

What You'll Own.

• Client delivery: Support critical migration and development projects on active client engagements. You’re responsible for leading project teams to meet client expectations while managing budget and timeline.
• Cross-functional partnership: Work alongside engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines.
• Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin.

What You Bring

Experience & Expertise

• 4+ years experience leading delivery in a consultancy or agency context (required). You understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin.
• Project Management fluency. You communicate clearly and consistently, fostering organization, transparency and trust internally and with clients. You can provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins.
• A background that spans both PM and PO. You are not locked into one methodology. You run projects, manage backlogs, and write requirements. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects.
• Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured.
• Web and software experience. You can translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria. Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget.

What We Offer

• Competitive compensation and benefits aligned with your experience and impact
• Remote flexibility
• Collaborative culture that values diverse perspectives and innovative thinking
• Work that makes a measurable difference for your clients

Why SH/FT:

We are a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.

The salary range for this role is $100,000 to $120,000. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities.

In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

No relocation assistance can be offered at this time.

All inquiries are held in strict confidence.

The pay range for this role is:

100,000 - 120,000 USD per year (Remote (United States))