Technical Program Manager, MarTech & CRM Delivery

Lever, Inc.; San Diego, Northern (CA, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

GTX Solutions, a CourtAvenue Company, is a boutique consulting firm focused on helping brands unlock the power of their customer data. We specialize in CDPs, real-time activation, personalization, and MarTech integrations across enterprise CRM programs on Salesforce.

The Technical Program Manager, MarTech is the delivery anchor for the program. This role owns the integrated delivery plan across the CRM strategy, Salesforce platform, and data and analytics workstreams, and coordinates

Qualifications

• 7+ years of program or project management experience, including at least 3 years running technical MarTech, CRM, CDP or data programs.
• Experience delivering programs on enterprise marketing platforms such as Salesforce Marketing Cloud, Salesforce Data 360, Adobe Experience Cloud or comparable platforms.
• Proven experience managing platform transitions, agency transitions or large-scale implementations where live programs could not be disrupted.
• Strong understanding of the technical lifecycle of CRM programs: data ingestion, audiences, journeys, QA and deployment.
• Experience coordinating multiple teams and partners across strategy, technology, data, creative and client stakeholders.
• Proficiency with program management tools such as Teamwork, Jira, Asana, Smartsheet or similar.
• Strong written and verbal communication, with the ability to produce clear plans, status updates and risk summaries for technical and executive audiences.
• PMP, PgMP, Scrum or equivalent certification, or demonstrated equivalent experience.

Responsibilities

• Own the integrated delivery plan across CRM strategy, Salesforce platform, and data and analytics workstreams, including milestones, dependencies and critical path.
• Lead program transitions from incumbent agencies or platforms, including knowledge transfer, system access, parallel operations, cutover readiness and post-cutover stabilization.
• Run intake for new requests: log, size and prioritize work with program leadership, and assign it to the right team.
• Track and manage dependencies across workstreams and with client technology, security, legal and approval teams.
• Maintain risk, issue and decision logs, and escalate early with clear options and recommendations.
• Manage lead times for client review, approval and routing processes so campaign and journey deadlines are met.

Skills

Program management

MarTech

CRM

Data programs

Stakeholder comms

Education

PMP/PgMP/Scrum certification

Tools

Teamwork

Jira

Asana

Smartsheet

Job description

GTX Solutions, a CourtAvenue Company, is a boutique consulting firm focused on helping brands unlock the power of their customer data. We specialize in CDPs, real-time activation, personalization, and MarTech integrations across enterprise CRM programs on Salesforce.

The Technical Program Manager, MarTech is the delivery anchor for the program. This role owns the integrated delivery plan across the CRM strategy, Salesforce platform, and data and analytics workstreams, and coordinates