Technical Program Manager

020 Cisco Systems, Inc.; Milpitas (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

Cisco Systems, Inc. in Milpitas, California, is seeking an experienced Technical Program Manager for the Cisco Cloud Security group.

You will partner with software engineers to plan and deliver AI-first cloud security features, applying CI/CD practices and data-informed decision making across multiple programs. In this fast-paced role, you will manage complex schedules, resolve issues, track dependencies, and provide weekly status updates to executives.

Qualifications

• Bachelor’s degree plus 8 years, or Master’s degree plus 6 years, or PhD plus 3 years in complex program management (preferred in software cloud environments).
• Experience with agile and waterfall methodologies.
• Strong problem solving and cross-functional leadership.
• Excellent communication and collaboration across teams.

Responsibilities

• Bring AI-first technical program management to accelerate delivery.
• Support, track and manage complex program execution across teams.
• Manage cross-functional dependencies within Cisco Security.
• Provide timely issue resolution and critical path management.
• Drive day-to-day program activities to meet objectives.
• Review changes and weigh tradeoffs between resources and improvements.
• Provide weekly updates to executives across contributors.
• Drive AI/ML tools and automation to streamline planning and reporting.
• Partner with engineering to deliver AI/ML-powered features with data-driven insights.

Skills

AI-first TPM

CI/CD

Cloud product development

Cross-functional coordination

Problem solving

Stakeholder communication

Education

Engineering/CS degree (Bachelor’s + 8y or Master’s +6y or PhD +3y)

Job description

Meet the Team Cisco Cloud Security Group is a leading provider of Cloud Security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, anytime. Our approach is twofold; first Umbrella, our cloud-delivered security service, blocks advanced attacks including malware, botnets, and phishing threats, while our predictive intelligence engine uses machine learning to automate protection against newly-discovered threats before they can reach our customers. Today, we handle more than 80 billion daily Internet requests from 65 million+ users around the world. Our global network has proven reliability and adds no latency. We protect each and every one of our customers' devices globally without any hardware to install or software to maintain. Working at Cisco Cloud Security group means being surrounded by passionate and creative people who are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services. It's a place where the best ideas are quickly transformed into products, features, campaigns and company-wide practices, with nearly 100% year-over-year usage growth.

Your Impact

As Technical Program Manager within Cisco Cloud Security organization, you will be working very closely with the Software Engineering team, supporting cloud products and deliverables. You bring an AI-first Technical Program Management lens to everything you do, embedding artificial intelligence, machine learning, and intelligent automation into how programs are planned, executed, and delivered. Besides solid program delivery and technical skills, you have proven experience in problem solving, managing multiple projects simultaneously, a deep understanding of cloud product development, strong background in CI/CD development model, and delivery of complex large-scale software projects. You thrive in a fast-paced and demanding environment. You have the ability to think creatively and critically, lead through intellect, and are willing to roll-up your sleeves when needed. In addition, you are able to partner across a wide variety of functions. You have strong internal drive, a tenacious spirit, good communication skills and a collaborative method of working.

Key Responsibilities

• Bring deep technical Program Management expertise with an AI-first vision, pioneering the adoption of AI-driven tools, automation, and data-informed decision-making to accelerate program delivery and drive innovation across teams


• Support, track and manage complex program execution, cross-functional coordination, and inter/intra team communications to deliver outstanding, high quality program outcomes


• Track and maintain cross-functional dependencies/deliverables, work with other cross-functional groups within Cisco Security to manage dependencies and deliverables


• Provide timely issue resolution and critical path management; and facilitate good communication


• Drive day-to-day program activities to meet overall program objective


• Be self-directed with the ability to review changes and weigh tradeoffs between engineering resources and operational improvements


• Provide weekly updates and offer multiple levels of status across a wide spectrum of individual contributors to executive management


• Drive an AI-first approach to program management, identifying and deploying AI/ML tools and intelligent automation to streamline planning, reporting, risk detection, and decision-making


• Partner with engineering teams to plan and deliver AI/ML-powered features, demonstrating data-driven insights and predictive analytics to improve program velocity, quality, and outcomes

Minimum Qualifications

• Bachelor’s + 8 years, a Master’s degree + 6 years, or PhD + 3 years of complex program management (preferred in software cloud environments), using both agile and waterfall. Degree should be in Engineering, Computer Science