Technical Program Group Manager, Fraud Technology
Citigroup
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Benefits offered by this job
Job summary
Citigroup invites an experienced Technical Program Management leader to drive end-to-end planning, delivery, and governance for enterprise fraud initiatives. You will decompose complex architectures into actionable roadmaps and guide cross-functional teams through critical trade-offs.
You will coordinate dependencies, set release criteria for high-throughput systems, and leverage AI tools to streamline reporting and executive communications.
Qualifications
- 10+ years in technical program management or related leadership roles.
- At least 2 years in payments, fintech, fraud prevention, or regulated tech.
- Experience coordinating cross-functional teams and managing dependencies.
- Experience with Agile, Scrum, SAFe, or hybrid delivery.
- PM certification required (PMP/ PMI-ACP/CSM/SAFe).
- Hands-on with enterprise delivery tools (Jira, Confluence, Jira Align, MS Project, ServiceNow).
- Experience using AI-enabled productivity tools for reporting and delivery management.
- Fluent in modern software architecture patterns (microservices, distributed APIs).
- Deep knowledge in microservices, distributed systems, hybrid cloud/on-prem.
- Experience engaging with senior leadership and stakeholders.
Responsibilities
- Lead end-to-end technology planning, execution, and delivery governance for Citi's fraud prevention initiatives.
- Decompose complex architectural and delivery challenges into executable roadmaps.
- Guide stakeholders and squads through trade-off evaluations balancing priorities.
- Resolve cross-program dependencies and architectural conflicts for large programs.
- Track milestones, critical paths, and commitments across multiple squads.
- Define release readiness criteria and cutover strategies for high-throughput systems.
- Introduce AI and automation tools to streamline decision docs and reporting.
- Communicate program health and trade-offs to senior leaders through exec briefings.
Skills
Education
Tools
Job description
- Lead end-to-end technology planning, execution, and delivery governance as the technical program management lead for Citi's enterprise fraud prevention initiatives.
- Strong aptitude for decomposing ambiguous, complex architectural and delivery challenges into structured, actionable execution roadmaps
- Guide stakeholders and engineering squads through complex trade-off evaluations, balancing business priorities, customer experience, platform strategy, performance benchmarks, and long-term maintainability.
- Identify and resolve cross-program dependencies, technical bottlenecks, and architectural conflicts to keep large-scale fraud technology programs on track.
- Track program milestones, critical paths, and deliverable commitments across multiple engineering squads and distributed platforms.
- Define release readiness criteria and cutover strategies for high-throughput, low-latency financial transaction systems.
- Introduce generative artificial intelligence and automation tools to streamline technical decision documentation, executive reporting, and delivery dashboards.
- Communicate program health, risks, and architectural trade-offs to senior technology and business leaders through executive-level presentations and briefings.
- 10+ years of experience in technical program management, engineering delivery leadership, or related technology leadership roles managing large-scale enterprise initiatives.
- At least 2 years of experience supporting payments, fintech, fraud prevention, risk management, or other highly regulated technology environments.
- Experience coordinating cross-functional teams, managing dependencies, tracking critical-path milestones, and supporting vendor integrations in matrixed organizations
- Working knowledge of Agile, Scrum, SAFe, or hybrid delivery frameworks.
- PMP, PMI-ACP, CSM, SAFe, or comparable project/program management certification required.
- Hands‑on experience with enterprise delivery, portfolio, and collaboration tools including Jira, Confluence, Jira Align, MS Project, and ServiceNow.
- Experience utilizing AI-enabled productivity tools (e.g., Copilot, LLMs, or enterprise AI platforms) to support reporting, documentation, meeting synthesis, and delivery management activities.
- Strong technical fluency in modern software architecture patterns, including microservices and distributed systems.
- Deep technical domain knowledge across core software engineering disciplines including microservices architecture, distributed API protocols, hybrid cloud and on-premise infrastructure and resilient data layers.
Bachelor's degree in Computer science, Software Engineering, Information Systems, Business Technology, or a related discipline. Master's degree preferred.
- Delivery Management
- Project Management
- Stakeholder Management
Joining Citi's fraud technology organization places you at the center of how a global bank protects customers and transactions through modern engineering and applied artificial intelligence. You will work in a hybrid model with three days in the office and two days working remotely, supported by resources that help you grow your career and manage life outside work.
- Access learning and development resources to grow your technical and leadership expertise.
- Benefit from wellbeing, financial planning, and family support programs available to Citi employees.
- Work in a hybrid model with three days in the office and two days working remotely each week.
Shape how generative artificial intelligence and modern technology practices are applied to fraud prevention at global scale.
Build relationships with senior technology and business leaders across Citi's global organization.
Join Citi's Fraud Technology team and help lead the programs that protect customers and transactions worldwide.
Technology
Technology Project Management
Full time
Irving Texas United States
$144,480.00 - $216,720.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi
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