Technical Program Group Manager, Fraud Technology

Citi; Jacksonville (FL); Hybrid; USD 144,000 - 217,000; Full time

Benefits offered by this job

Hybrid work model

Learning & development resources

Wellbeing programs

Job summary

Citi is seeking a Technical Program Group Manager for Fraud Technology to lead end-to-end planning and delivery of the global fraud prevention platforms. You will align distributed engineering, data science, and risk teams to build secure, scalable fraud detection systems.

The role requires strong technical fluency in modern architectures and experience in regulated environments. The position is hybrid in the United States and offers growth within Citi's technology organization.

Qualifications

• Bachelor's degree in a related technical field; Master’s preferred.
• 10+ years in technical program management or related leadership roles.
• Experience in payments, fintech, fraud prevention, or regulated tech environments.

Responsibilities

• Lead end-to-end technology planning, execution, and delivery governance for enterprise fraud prevention initiatives.
• Decompose complex architectural challenges into actionable roadmaps.
• Coordinate cross-functional teams and manage dependencies across multiple squads.
• Identify bottlenecks and align release readiness and cutover strategies for high-throughput systems.
• Introduce AI-enabled tooling to streamline decision documentation and reporting.
• Communicate program health and trade-offs to senior leaders.

Skills

Technical program management

Fraud technology

Cross-functional leadership

Agile frameworks

SAFe / Scrum

PMP / PMI-ACP / SAFe

Jira / Confluence

AI-enabled tooling

Executive reporting

Microservices & distributed systems

Education

Bachelor's degree in Computer science / Software Engineering / Information Systems

Master's degree preferred

Tools

Jira

Confluence

Jira Align

MS Project

ServiceNow

Job description

Lead high-impact technology programs as a Technical Program Group Manager, Fraud Technology, protecting Citi’s global fraud prevention platforms. In this role, you will align distributed engineering, data science, and risk teams to deliver secure, scalable fraud detection systems that safeguard transactions at scale. You will combine technical program leadership with artificial intelligence-driven tooling to modernize how Citi plans, tracks, and delivers its most critical technology initiatives.

Responsibilities

• Lead end-to-end technology planning, execution, and delivery governance as the technical program management lead for Citi’s enterprise fraud prevention initiatives.
• Strong aptitude for decomposing ambiguous, complex architectural and delivery challenges into structured, actionable execution roadmaps
• Guide stakeholders and engineering squads through complex trade-off evaluations, balancing business priorities, customer experience, platform strategy, performance benchmarks, and long-term maintainability.
• Identify and resolve cross-program dependencies, technical bottlenecks, and architectural conflicts to keep large-scale fraud technology programs on track.
• Track program milestones, critical paths, and deliverable commitments across multiple engineering squads and distributed platforms.
• Define release readiness criteria and cutover strategies for high-throughput, low-latency financial transaction systems.
• Introduce generative artificial intelligence and automation tools to streamline technical decision documentation, executive reporting, and delivery dashboards.
• Communicate program health, risks, and architectural trade-offs to senior technology and business leaders through executive-level presentations and briefings.

Required Qualifications & Skills

• 10+ years of experience in technical program management, engineering delivery leadership, or related technology leadership roles managing large-scale enterprise initiatives.
• At least 2 years of experience supporting payments, fintech, fraud prevention, risk management, or other highly regulated technology environments.
• Experience coordinating cross-functional teams, managing dependencies, tracking critical-path milestones, and supporting vendor integrations in matrixed organizations
• Working knowledge of Agile, Scrum, SAFe, or hybrid delivery frameworks.
• PMP, PMI-ACP, CSM, SAFe, or comparable project/program management certification required.
• Hands-on experience with enterprise delivery, portfolio, and collaboration tools including Jira, Confluence, Jira Align, MS Project, and ServiceNow.
• Experience utilizing AI-enabled productivity tools (e.g., Copilot, LLMs, or enterprise AI platforms) to support reporting, documentation, meeting synthesis, and delivery management activities.
• Strong technical fluency in modern software architecture patterns, including microservices and distributed systems.
• Deep technical domain knowledge across core software engineering disciplines including microservices architecture, distributed API protocols, hybrid cloud and on-premise infrastructure and resilient data layers.

Education

• Bachelor’s degree in Computer science, Software Engineering, Information Systems, Business Technology, or a related discipline. Master’s degree preferred.

Other Relevant Skills

Delivery Management, Project Management, Stakeholder Management

What We Offer

Joining Citi’s fraud technology organization places you at the center of how a global bank protects customers and transactions through modern engineering and applied artificial intelligence. You will work in a hybrid model with three days in the office and two days working remotely, supported by resources that help you grow your career and manage life outside work.

• Shape how generative artificial intelligence and modern technology practices are applied to fraud prevention at global scale.
• Build relationships with senior technology and business leaders across Citi’s global organization.
• Access learning and development resources to grow your technical and leadership expertise.
• Benefit from wellbeing, financial planning, and family support programs available to Citi employees.
• Work in a hybrid model with three days in the office and two days working remotely each week.

Join Citi’s Fraud Technology team and help lead the programs that protect customers and transactions worldwide.

Job Family Group:

Technology

Job Family:

Technology Project Management

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 03, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster._