Technical Productions Technician I

United Center; Chicago (IL); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Gym access

Catered meals

Free parking

Job summary

United Center is seeking a motivated Technical Productions Technician I to support live events across sports, entertainment, and community programming. You will set up, operate, and troubleshoot AV systems, ensuring flawless execution from load-in to post‑event wrap-up.

The role requires hands-on experience with AV gear, strong problem-solving, and a customer‑first mindset. Flexibility for evenings and weekends is essential to meet event schedules and guest experiences.

Qualifications

• Certificate from a technical school or 6–8 months of hands-on AV experience.
• Working knowledge of AV systems and live production.
• Strong troubleshooting, communication, and customer service skills.
• Ability to collaborate across teams and communicate with clients and stakeholders at all levels.
• Flexibility to work evenings, weekends, and non-traditional hours as events require.
• Experience reviewing vendor services or coordinating logistics is a plus.
• Eagerness to grow professionally through training and learning emerging technologies.
• Ability to take on both technical and light supervisory responsibilities when needed.

Responsibilities

• Set up, operate, and strike audio, video, and lighting equipment for live events
• Troubleshoot equipment issues and perform minor repairs to ensure smooth show execution
• Manage production kits, track AV schedules, and coordinate setup logistics
• Handle cable terminations and maintain clean, organized workspaces
• Coordinate warranty repairs and RMA shipments, and test gear upon return
• Stay current on industry trends, new technologies, and production best practices
• Build and maintain strong client relationships with a customer‑first mindset
• Support "Day of Game" responsibilities and other show-day tasks as needed
• Jump in wherever needed to support the team and ensure a flawless event experience

Skills

AV systems knowledge

Troubleshooting

Customer service

Communication

Collaboration

Evenings & weekends

Vendor coordination

Growth mindset

Light supervisory duties

Education

Technical school certificate

6–8 months AV experience

Tools

AV equipment

Job description

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls (NBA) and Chicago Blackhawks (NHL), we've welcomed over 70 million fans and host more than 200 events annually, from premier sporting events and concerts to family shows and special industry events. In the role as Technical Productions Technician I you will help our team bring the next round of stories to life on the United Center campus.

Ready to take center stage?

We’re looking for a motivated and tech‑savvy Technical Productions Technician I to join our dynamic production team. In this hands‑on role, you'll play a key part in delivering live events across corporate, entertainment, and social spaces. From prepping gear to operating AV systems in real time and wrapping things up post‑show, you'll be part of every phase that makes events run smoothly and impressively. If you’re passionate about live production, love solving technical challenges, and thrive in fast‑paced environments — we’d love to meet you.

What you’ll do:

• Set up, operate, and strike audio, video, and lighting equipment for live events
• Troubleshoot equipment issues and perform minor repairs to ensure smooth show execution
• Manage production kits, track AV schedules, and coordinate setup logistics
• Handle cable terminations and maintain clean, organized workspaces
• Coordinate warranty repairs and RMA shipments, and test gear upon return
• Stay current on industry trends, new technologies, and production best practices
• Build and maintain strong client relationships with a customer‑first mindset
• Support "Day of Game" responsibilities and other show-day tasks as needed
• Jump in wherever needed to support the team and ensure a flawless event experience

What you’ll need:

• Certificate from a technical school or 6-8 months of hands‑on AV experience; or equivalent combination of both
• Working knowledge of AV systems and comfort in a live production environment
• Strong troubleshooting, communication, and customer service skills
• Ability to collaborate across teams and communicate with clients and stakeholders at all levels
• Flexibility to work evenings, weekends, and non‑traditional hours as events require
• Experience reviewing vendor services or coordinating logistics is a plus
• Eagerness to grow professionally through training and learning emerging technologies
• Ability to take on both technical and light supervisory responsibilities when needed

The pay range for this role is $48,000-52,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include annual performance bonus, 401K retirement plan with company match, paid time off and commuter benefits. Additional perks include access to our state‑of‑the‑art gym with free fitness classes, catered meals, fun events and free parking.