Technical Product Support (TPS) Engineer III – (E3)

Applied Materials, Inc.; Austin (TX); On-site; USD 96,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Job summary

Applied Materials, Inc. in Austin, TX seeks a Technical Product Support Engineer III to deliver advanced technical support for customers, manage escalations, and drive system installations and upgrades across hardware and software.

You will collaborate with field engineers, prepare documentation, review ECOs, analyze performance data, and present results to customers. This role requires travel up to 25% and offers a comprehensive benefits package and a variable bonus program.

Qualifications

• Responsible for technical support at a specific customer, including escalations, fleet performance, and upgrades.
• Serves as field escalation focal point between customer and division with documentation for field teams.
• Provides Alpha Site engineering support for installation, operation, calibration, and testing of new hardware or software.
• Provides Beta Site support for installation, operation, calibration, and testing on customer tools.
• Initiates and reviews ECOs to ensure fixes are data-supported and communicated to the field.
• Generates system performance data and reports MTBF, MTBI, availability and related metrics.
• Presents technical improvements and upgrade plans to customers and ensures field implementation.

Job description

## Technical Product Support (TPS) Engineer III – (E3)Apply: Austin,TX: Full time: Posted Today: R2625689**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Salary:$96,000.00 - $132,000.00Location:Austin,TXYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.**Key Responsibilities**1. Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.2. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.3. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool4. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.7. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.**Functional Knowledge*** Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines**Business Expertise*** Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market**Leadership*** Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements**Problem Solving*** Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information**Impact*** Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies**Interpersonal Skills*** Explains difficult or sensitive information; works to build consensus**Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 25% of the Time**Relocation Eligible:**YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.