TPS Engineer

Applied Materials, Inc.; Santa Clara (CA); Sur place; USD 134 000 - 184 000; Plein temps

Résumé du poste

Applied Materials, Inc. is seeking a hardware-focused professional to support customers in Santa Clara, providing escalation, advanced troubleshooting, and long-term technical solutions for complex equipment.

You will lead onsite installations, calibrations, and training, create and review technical documentation, and collaborate with engineering and field teams to ensure successful product introductions and ongoing system performance enhancements.

Qualifications

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
• Communicates difficult concepts and negotiates with others to adopt a different point of view

Responsabilités

• Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.
• Responsible for product Hardware performance at a specific customer.
• Provides third level escalation for Hardware & Software (stability) issues.
• Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
• Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer.
• Generates and presents system performance data as required.
• This includes performance metrics such as MTBF, MTBI and Availability.
• Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at customer level.
• Ensures field implementation.
• Organizes and manages on-site training for early learning shipments and new product introductions.
• Training audience to include both internal and external engineers.
• Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account.

Description du poste

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Salary: $133,500.00 - $183,500.00Location: Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

• Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.
• Responsible for product Hardware performance at a specific customer.
• Provides third level escalation for Hardware & Software (stability) issues.
• Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
• Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer.
• Generates and presents system performance data as required.
• This includes performance metrics such as MTBF, MTBI and Availability.
• Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at customer level.
• Ensures field implementation.
• Organizes and manages on-site training for early learning shipments and new product introductions.
• Training audience to include both internal and external engineers.
• Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account.

Functional Knowledge

Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 50% of the Time Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users.

If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.