Global Software Support Engineer III - (E3)

Applied Materials, Inc.; Austin (TX); On-site; USD 108,000 - 149,000; Full time

Job summary

Applied Materials, Inc. is seeking a Software Release and Customer Support professional in Austin, Texas.

The role focuses on managing customer expectations during software releases, troubleshooting complex issues, and coordinating with engineering to improve product quality. The candidate will engage with external customers for requirements analysis, validate key enhancements, and develop training programs for field and manufacturing teams, while contributing to NPI readiness and

Qualifications

• Experience with Applied Materials equipment.

Responsibilities

• Manage customer expectations and issues with software releases, providing a prioritized list of requests to the business unit per platform.
• Troubleshoot a variety of complex software problems and collaborate with engineering to improve product quality.
• Track software performance and quality at external customer sites; feed customer scenarios to test teams.
• Perform customer scenario validation for key enhancements.
• Interface with external customers for requirements analysis, prioritization and scheduling.
• Engage with product software development early on customer features; develop checklists for New Product Introductions.
• Develop software training programs for Field/Lab techs/Manufacturing engs.
• Deliver training for junior engineers in procedures and product operation.

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $108,000.00 - $148,500.00 Location: Austin,TX

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
• Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
• Tracks software performance and quality at external customer sites. Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
• Performs customer scenario validation for key enhancements.
• Interfaces with external customers for requirements analysis, prioritization and schedule.
• Early engagement with product software development team on customer features. Develop Field Readiness and Software Readiness checklists for New Product Introductions.
• Develop software training programs for Field/Lab techs/Manufacturing engs.
• Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
• Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
• Interpersonal Skills Explains difficult or sensitive information; works to build consensus.

Candidate should have experience with Applied Material equipment. Participate in after action reviews to determine root cause Be detailed oriented, curious and seek to understand Document work activities in line with BKM practices Able to manage many priorities and focus on what is most important Be a self-starter, and demonstrate ability to self-manage Excellent communication skills, written & verbal. Focused on teamwork and quality work

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.