Technical Product Support Specialist – Safety & Compliance

New Pig Corporation; Duncansville (Blair County); On-site; USD 52,000 - 70,000; Full time

Job summary

New Pig Corporation in Duncansville, PA is seeking a Product Support Specialist to deliver world-class support for product-related inquiries. The role emphasizes accurate information, safety and environmental standards, and collaboration with internal teams to enhance customer experience.

Located at our Duncansville, PA site with a 8:30am-5pm shift, the position offers exposure to product development, training, and ongoing regulatory updates while supporting customers via multiple channels.

Qualifications

• Experience providing product-related information to customers.
• Ability to understand and explain safety regulations.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Identify and provide product solutions via phone, email, chat, and in person.
• Manage customers through the buying journey from discovery to closure.
• Answer technical questions about the product line.
• Troubleshoot and resolve product issues.
• Support new product development with input and post-launch support.
• Assist in developing technical information for catalogs and website.
• Conduct market research projects to support product management and marketing.
• Stay up-to-date on product and regulatory topics.
• Adhere to safety, environmental, and quality standards.
• All other duties as assigned.

Skills

Customer service

Technical product support

Communication

Multitasking

Regulatory knowledge

Education

Bachelor's degree in Environmental Science or related field

Job description

New Pig Corporation in Duncansville, PA is seeking a Product Support Specialist to deliver world-class support for product-related inquiries. The role emphasizes accurate information, safety and environmental standards, and collaboration with internal teams to enhance customer experience.

Located at our Duncansville, PA site with a 8:30am-5pm shift, the position offers exposure to product development, training, and ongoing regulatory updates while supporting customers via multiple channels.