Product Support Specialist

New Pig Corporation; Duncansville (Blair County); On-site; USD 52,000 - 70,000; Full time

Job summary

New Pig Corporation in Duncansville, PA is seeking a Product Support Specialist to deliver world-class support for product-related inquiries. The role emphasizes accurate information, safety and environmental standards, and collaboration with internal teams to enhance customer experience.

Located at our Duncansville, PA site with a 8:30am-5pm shift, the position offers exposure to product development, training, and ongoing regulatory updates while supporting customers via multiple channels.

Qualifications

• Experience providing product-related information to customers.
• Ability to understand and explain safety regulations.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Identify and provide product solutions via phone, email, chat, and in person.
• Manage customers through the buying journey from discovery to closure.
• Answer technical questions about the product line.
• Troubleshoot and resolve product issues.
• Support new product development with input and post-launch support.
• Assist in developing technical information for catalogs and website.
• Conduct market research projects to support product management and marketing.
• Stay up-to-date on product and regulatory topics.
• Adhere to safety, environmental, and quality standards.
• All other duties as assigned.

Skills

Customer service

Technical product support

Communication

Multitasking

Regulatory knowledge

Education

Bachelor's degree in Environmental Science or related field

Job description

PRODUCT SUPPORT SPECIALIST

At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We seek customer-service focused, innovative, fun-loving individuals to help maintain our positive and productive work environment.

New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies.

Position located at our Duncansville, PA location. Shift is 8:30am-5pm.

Responsibilities:

• Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person
• Moving customers through the buying journey from application discovery to closure of the sale
• Answering technical questions about our product line to internal and external customers
• Troubleshooting and resolving product problems and issues
• Participating in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support
• Assisting in developing and editing technical information for the catalogs, website, content pieces and other promotional material
• Conducting research projects in support of market research, product development, product management, and marketing
• Staying up-to-date on product, industry, and regulatory subjects by completing research and training
• Adhering to New Pig's Safety, Environmental, and Quality standards
• All other duties as assigned

Requirements:

• Bachelor's Degree inEnvironmental Science, Chemistry, Biology, Safety Science or related field preferred, though candidates with a strong combination of relevant experience, technical product support, field experience, or industry-specific training/education/experience are encouraged to apply
• Previous experience supporting technical products or specialized customer inquiries preferred
• Ability to understand, explain, and apply environmental or workplace safety regulations
• Excellent interpersonal and communication skills
• Strong multitasking skills with the ability to manage multiple priorities efficiently