Technical Product Support Specialist

SmartRecruiters, Inc.; Jackson (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-On Bonus

Medical/Dental/Vision Insurance

401k with Company Match

Paid Time Off

Career Advancement Program

Wellness Programs

HSA / FSA

Job summary

MAT Industries, Inc. is seeking a dedicated Product Service Representative to provide exceptional product and technical assistance to customers via phone, email, and chat.

The role requires mechanical aptitude and the ability to troubleshoot and document service interactions using SAP. The successful candidate will collaborate with cross-functional teams, maintain accurate records, and contribute to knowledge bases.

Qualifications

• Experience using Microsoft Office suite.
• Familiarity with air compressors and engines.
• Strong verbal and written communication skills.

Responsibilities

• Provide comprehensive product and technical assistance to customers via phone, email, and chat.
• Handle customer inquiries, troubleshoot issues, and offer solutions in a timely and professional manner.
• Utilize SAP system to access and update customer information, order details, and service records.
• Demonstrate strong mechanical aptitude to understand and explain product features and functionality.
• Maintain a pleasant and patient demeanor while addressing customer concerns and solving problems.

Skills

Microsoft Office

Compressors & Engines

Customer Communication

Tools

SAP

Job description

MAT Industries, Inc. is seeking a dedicated Product Service Representative to provide exceptional product and technical assistance to customers via phone, email, and chat.

The role requires mechanical aptitude and the ability to troubleshoot and document service interactions using SAP. The successful candidate will collaborate with cross-functional teams, maintain accurate records, and contribute to knowledge bases.