Technical Product Specialist Bilingual (English/Portuguese)

Atento; Miramar (FL); On-site; USD 100,000 - 138,000; Full time

Job summary

A leading company is seeking a Technical Product Specialist to contribute to an expanding team in Miramar, FL. In this full-time role, you’ll leverage your problem-solving skills to manage client inquiries and ensure excellent customer experiences. With opportunities for career development, this role supports a positive environment while engaging with innovative technology products.

Benefits

Medical insurance

Vision insurance

401(k)

Inclusive perks and benefits

Competitive salary

Qualifications

• 2-5 years of experience in technical support/operations.
• Experience with web applications and mobile applications.
• Basic code understanding necessary.

Responsibilities

• Manage complex end-user support cases through emails and chats.
• Investigate root causes of issues and reference technical documentation.
• Collaborate with engineering teams for efficient issue resolution.

Skills

Technical support

Problem-solving skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Job description

Technical Product Specialist Bilingual (English/Portuguese)

Technical Product Specialist Bilingual (English/Portuguese)

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Talent Acquisition Manager USA & Puerto Rico

We are looking for a Technical Product Specialist expert to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position.

As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.

About The Role

· Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats)

· Manage and solve assigned cases by providing the best support solution given the client's needs.

· Investigate the root cause of issues by isolating the problem and searching application logs.

· Reference technical documentation and aid in building internal knowledge base content where gaps may be present.

· Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.

· Develop regular reports to understand the health and quality of our platform.

· Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.

Your Experience & Skills

· Experience in technical support; B2B is preferable

· Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS)

· 2-5 years of experience in technical support/operations experience

· High experience supporting customers via email, phone and chat

· Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.

· Basic code understanding

· Data entry experience is required

· Excellent interpersonal skills and multitasking abilities

· Superb written and verbal communication skills

· Positive attitude, empathy, and high energy

· Ability to take initiative and adapt

· Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus

What’s in it for you?

· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits

· Benefits package (Medical, Vision, Dental)

Call us Home:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Other

• Industries

  Telephone Call Centers

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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