Technical Product Owner

United Network for Organ Sharing (UNOS); Richmond (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

United Network for Organ Sharing (UNOS) seeks a Technical Product Owner for the OPTN Product Team in Richmond, VA. The P.O.

translates complex business and technical needs into actionable technology, leading initiatives from discovery through release. You will collaborate with engineering, QA, UX, and operations; develop epics, user stories, and acceptance criteria; manage backlogs in Azure DevOps; and ensure alignment across stakeholders.

Qualifications

• 5+ years in Product Owner, BSA, or similar role.
• Experience with healthcare software or regulated environments preferred.
• Ability to translate business needs into technical requirements.

Responsibilities

• Lead requirements elicitation and solution definitions for complex initiatives.
• Aggregate data from multiple sources to support decisions.
• Develop product artifacts: epics, user stories, acceptance criteria.
• Collaborate with UI/UX staff on process maps and wireframes.
• Support backlog refinement, releases, and post-release validation.
• Identify risks, dependencies, and implementation considerations.

Skills

Requirements analysis

APIs and integrations

Data-driven decision making

Agile delivery

Azure DevOps

SQL

Education

Bachelor's degree in IT, CS, or related field

CSPO or SAFe PO/PM certification preferred

Tools

Azure DevOps (ADO)

SQL tooling

Microsoft Office Suite

Job description

Title of Position: Technical Product Owner

Department: OPTN Product Team

Reports to (Title): Manager, Technical Product Owners

Position Description

The Technical Product Owner serves as a bridge between technical and business stakeholders, translating complex business and technical needs into effective technology solutions and leading initiatives from discovery through release. They contribute to product planning, prioritization, stakeholder engagement, and solution evaluation across their assigned applications.

The Technical Product Owner aggregates and synthesizes data to identify and support decision making and help solve business problems. They proactively identify risks, dependencies, and implementation considerations, working across cross-functional teams to drive alignment and resolution.

Key Responsibilities

CROSS-FUNCTIONAL LEADERSHIP

• Influence cross-functional teams (e.g., Engineering, Quality Assurance, OPTN Operations, etc.) to deliver outcomes without direct authority.
• Build credibility and trusted partnerships across Product, Engineering, Quality Assurance, UI/UX, OPTN Operations, and leadership teams.
• Awareness and contribution toward core system health metrics to meet or exceed established thresholds.

PRODUCT OWNERSHIP & DELIVERY

• Serve as the primary point of contact for all assigned work (e.g., project, intake, etc.).
• Lead requirements elicitation, analysis, and solution definition for complex business and technical initiatives.
• Aggregate and synthesize data from multiple sources to support decision making and help solve business problems.
• Design solutions using established workflows, business processes, and system integrations while leveraging established patterns.
• Develop and maintain product artifacts including but not limited to system documentation, process flows, decision logs, epics, user stories and acceptance criteria.
• Develop process maps, wireframes, and other visual artifacts in collaboration with UI/UX staff
• Drive stakeholder alignment and drive consensus on business rules, requirements, priorities, and solution approaches.
• Provide guidance and support during backlog refinement, effort sizing, testing, release planning, and post-release validation activities.
• Proactively identify risks, dependencies, impacts, and implementation considerations and develop recommendations for resolution.
• Support product planning, roadmap discussions, and prioritization decisions.
• Actively participates in Scum ceremonies.

TECHNICAL & DOMAIN EXPERTISE

• Develop and maintain deep knowledge of assigned applications, features, workflows, integrations, and related business processes
• Read, write, and execute SQL queries to retrieve, analyze, and validate data for decision making and solution development.
• Demonstrate strong working knowledge of APIs, integrations, data flows, and system architecture relevant to assigned domains.

Additional Responsibilities

• Perform other duties and support additional administrative priorities as assigned, consistent with the general scope and level of the position.

Minimum Requirements

• 5+ years of experience as a Product Owner, Business Systems Analyst, Business Analyst, or similar role.
• 2+ years of experience working directly with software engineering teams.
• 2+ years of healthcare experience, preferably within transplantation, clinical systems, healthcare technology, or another regulated environment.

Critical Skills

• Advanced requirements analysis and product discovery skills.
• Knowledge of APIs, integrations, system workflows, and application architecture concepts.
• Strong analytical thinking, problem solving, and decision-making abilities; ability to synthesize complex information and translate insights into actionable recommendations.
• Strong understanding of Agile delivery practices and software development lifecycle processes.
• Proficiency with Azure DevOps (ADO) for managing backlogs, tracing work items, and supporting sprint execution.
• Proficiency in Microsoft Office Suite, data analysis tools, and SQL query review.
• Familiarity with human-centered design.

Additional Skills & Qualifications

• Customer-first mindset and passion for creating technology that delivers measurable value and a strong user experience.
• Demonstrated ability to establish credibility, influence decision-making, and build trusted partnerships across business, technical, and operational stakeholders.
• Strong problem-solving, decision-making, listening, and feedback skills.

Education

• Four-year degree in IT, computer science, business, or a related field, or equivalent work experience.
• Current industry-related certifications such as CSPO or SAFe Product Owner/Product Manager preferred.

Physical Requirements

• General office demands
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent reaching, handling, and fine manipulation for using office equipment, filing, and managing paperwork.
• Manual dexterity sufficient to operate a keyboard, mouse, and other office tools.
• Occasional standing, walking, and bending.
• Ability to lift up to 10-20 pounds occasionally.
• Vision abilities required include close vision for computer work and reading documents.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.