Technical Product Manager- Worksite Technology

MassMutual; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

MassMutual seeks a Technical Product Manager to own the technical product vision and drive cloud-first, API-driven platforms for Worksite products. You will align business needs with scalable architecture and lead cross-functional teams to deliver reliable, high‑performing solutions.

In this role, you will guide incident management, vendor collaborations, and architectural decisions while fostering continuous improvement across the delivery lifecycle and DevOps practices.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related technical field or equivalent experience.
• 8 years in technical product management, software engineering, DevOps, or platform engineering.
• 8 years leading end-to-end delivery of enterprise applications in Agile environments.
• 8 years of experience with cloud-native and distributed architectures.

Responsibilities

• Own the technical product vision, roadmap, and backlog, aligning business objectives with scalable tech solutions.
• Translate business requirements into architecture-aligned designs and executable delivery plans.
• Drive prioritization across features, defects, and technical improvements.
• Lead cross-functional teams to deliver high-quality, predictable outcomes and coordinate sprints.
• Act as technical owner for platform stability, incident triage, and post-incident reviews.
• Oversee system design, API-first and event-driven integrations using Kafka, APIs, and MFT.

Skills

Production support

Incident management

Vendor-led delivery

Translate business needs

Java

Spring Boot

Microservices

Event-driven systems

Kafka

API design

REST

Async messaging

React

OpenL

Cron scheduling

MFT

AWS

CI/CD

DevOps tooling

Observability

SLA governance

Financial Services

Education

Bachelor’s degree in computer science, Engineering, or related technical field

Tools

Kafka

OpenL

MFT

Cron

AWS

Job description

The Team

The Worksite Technology team is expanding its investment in digital capabilities and platform modernization. You will work alongside engineers, architects, product owners, and vendor partners to transform the current ecosystem into a cloud-first, API-driven, event-enabled architecture.

This team is responsible for building and operating platforms that support Worksite products, with a strong focus on customer experience, resilience, and scalability.

The Impact

As a Technical Product Manager, you will play a critical role in delivering reliable, high-performing technology solutions that support business growth and operational excellence.

Technical Product Ownership

• Own the technical product vision, roadmap, and backlog, aligning business objectives with scalable technology solutions
• Translate business requirements into architecture-aligned designs and executable delivery plans
• Drive prioritization across features, defects, and technical improvements

Engineering Delivery & Leadership

• Lead cross-functional teams (engineering, QA, analysts) to deliver high-quality, predictable outcomes
• Drive Agile execution, including sprint planning, backlog refinement, and release coordination
• Participate in solution design, architecture reviews, and technical decision-making

DevOps, Stability & Incident Management

• Act as the technical owner for platform stability and production operations
• Lead incident triage, major incident management, root cause analysis, and resolution planning
• Ensure systems meet availability, performance, and reliability targets
• Drive enhancements in monitoring, observability, and operational processes

Vendor & Partner Management

• Serve as the primary technical interface to vendors
• Enforce SLAs, delivery quality, and engineering standards compliance
• Ensure operational readiness, including support models, documentation, and incident processes
• Conduct vendor reviews and drive continuous improvement

System Design & Integration

• Drive delivery of microservices-based, API-first, and event-driven solutions
• Oversee integrations using Kafka, APIs, and Managed File Transfer (MFT)
• Guide implementation of batch processing, scheduling, and rules engines (OpenL)
• Ensure alignment with enterprise architecture and cloud strategy

Operational Excellence & Continuous Improvement

• Drive adoption of CI/CD pipelines, automation, and DevOps practices
• Ensure readiness for production deployment, release validation, and post-release stabilization
• Improve system performance, deployment frequency, and release quality

Stakeholder Collaboration

• Partner with business leaders, architecture teams, operations, and vendors
• Communicate technical tradeoffs, risks, and delivery status clearly and proactively
• Provide transparent reporting and proactive risk mitigation

The Minimum Qualifications

• Bachelor?s degree in computer science, Engineering, or related technical field (or equivalent experience)
• 8 years of experience in technical product management, software engineering, DevOps, or platform engineering
• 8 years of experience leading end-to-end delivery of enterprise applications in Agile environments
• 8 years of experience working with cloud-native and distributed systems architectures

The Ideal Qualifications

• Strong background in production support, incident management, and vendor-hosted platforms

• Proven ability to translate business needs into scalable technical solutions

• Strong communication, ownership mindset, and execution discipline

• Strong hands‑on knowledge of:

• Java, Spring Boot, and microservices architecture

• Event-driven systems and Kafka streaming

• API design and integration patterns (REST, async messaging)

• Frontend frameworks (React)

• Rules engines (OpenL)

• Batch processing and scheduling tools (Cron or equivalent)

• Managed File Transfer (MFT)

• AWS cloud services and cloud-native architectures

• Experience with:

• CI/CD pipelines, DevOps tooling, and observability frameworks

• Vendor-led delivery models and SLA governance

• Financial Services, Insurance or regulated industry platforms

• Supporting supplemental/worksite insurance products

• Ability to:

• Lead technical design discussions and influence architecture decisions

• Balance product priorities with technical constraints and operational needs

• Operate effectively in fast‑paced, complex enterprise environments

• Drive continuous improvement in system reliability and delivery practices

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long‑term impact over short‑term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship?supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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