Technical Product Manager/Project Manager

Paycom - ATS; United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Paycom - ATS is seeking a Hybrid Technical Product Manager to coordinate product development across front-end, mid-cycle, and backend systems, while leading customer demos and discovery sessions. The role requires strong cross-functional stakeholder management and collaboration with engineering, sales, and client success teams.

You will translate client needs into product requirements and create polished artifacts using AI tools to enhance proposals and demos, acting as a trusted liaison to

Qualifications

• 5+ years in Technical Program Management or related roles.
• Experience supporting software development and cross-functional technology initiatives.
• Experience with Agile software development environments.
• PMP, CAPM, Agile, Scrum, SAFe or related certifications preferred.

Responsibilities

• Partner with engineering to manage priorities, roadmap execution, and delivery timelines.
• Serve as liaison between Operations and clients for product needs.
• Collaborate with Client Success and Sales to support deal lifecycle.
• Lead and support product demos and discovery sessions.
• Translate client needs into product requirements.
• Coordinate across front-end, mid-cycle, and backend to ensure messaging and solution fit.
• Create polished customer-facing artifacts leveraging AI tools.
• Act as a trusted stakeholder-facing representative across internal and external audiences.

Skills

Technical PM

Client Success

Stakeholder Mgmt

Cross-functional

Demos & Discovery

Education

Bachelor's degree in CS/IS/Engineering/Business Admin/Healthcare Admin

Tools

AI tools

Job description

Job Summary:Hybrid TPM + Client Success role owning product development coordination (project management), customer-facing demos/discovery, and cross-functional stakeholder management across the product suite (front-end, mid-cycle, and backend).Supervisory Responsibilities:This position has no direct supervisory responsibilities.Duties/Responsibilities:Partner with engineering teams to manage/drive product development priorities, roadmap execution, and delivery timelines as a Technical Product/project ManagerServe as primary liaison between internal Operations and external clients (existing and prospective) for product-related needsWork side-by-side with Client Success and Sales/Pre-Sales teams to support the deal lifecycleLead and support product demos and discovery sessions with prospective and existing clientsSupport product solutioning from a business/commercial angle, translating client needs into product requirementsCoordinate across product lines (front-end, mid-cycle, backend) to ensure consistent client-facing messaging and solution fitCreate polished customer-facing artifacts (presentations, proposals, solution decks) leveraging AI tools for efficiency and qualityAct as a trusted stakeholder-facing representative across internal (engineering, sales, ops) and external (client) audiencesPerforms other duties as assigned.Required Skills/AbilitiesProven experience in technical product management, ideally in a TPM or hybrid PM/Client Success capacityStrong track record of customer-facing/stakeholder management experienceExcellent written and oral communication skillsHands-on proficiency with modern AI tools to build presentations, demos, and customer artifactsExperience working cross-functionally with engineering, sales, and client success teamsPrior exposure to RCM, healthcare tech, or SaaS product environments a plusEducation and ExperienceBachelor's degree in computer science, Information Systems, Engineering, Business Administration, Healthcare Administration, or related field required.Minimum of 5 years of experience in Technical Program Management, Project Management, Product Operations, Business Analysis, Software Delivery, or related roles.Experience supporting software development projects and cross-functional technology initiatives required.Healthcare technology, healthcare services, or Revenue Cycle Management (RCM) experience preferred.Experience working in Agile software development environments preferred.PMP, CAPM, Agile, Scrum, SAFe, or related certifications are preferred.Experience supporting enterprise software implementations, automation initiatives, data projects, or digital transformation programs preferred.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at a time.Ability to travel periodically based on business needs.