Technical Product Manager - MarTech

ExlService Holdings, Inc.; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading data analytics and digital operations company is seeking a Product Manager to oversee the product lifecycle from ideation to launch. The role involves collaboration with cross-functional teams to ensure products meet business goals. Candidates should have experience in MarTech tools and strong project management skills, with a focus on agile methodologies. This position offers a dynamic work environment with opportunities for professional growth and development.

Qualifications

• Minimum of 5 years of experience as a Martech Product Manager.
• Experience in MarTech tools like Salesforce, AEP, AEM.

Responsibilities

• Drive complex workstreams within the 1:1 Fan Engagement MarTech initiative.
• Gather and write business and user requirements.
• Manage project scope, schedule, and stakeholders.

Skills

Communication

Project Management

Agile Methodology

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Computer Science

Tools

Salesforce

AEP

AEM

Jira

Confluence

Job description

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

JOB DESCRIPTION

The Product Manager will assist in the product lifecycle from ideation to launch, ensuring products meet stakeholder needs and align with business goals. You will collaborate with the senior technical product manager, cross-functional teams, vendors, and stakeholders to drive product development and enhancement. Responsibilities include leading transformation initiatives, capturing business requirements, leading scrum calls, and ensuring proper testing. Your experience with content management systems, orchestration tools and other marketing technologies will be key to driving our digital transformation efforts.

This is a fast-paced, nimble area of the business with both strategic and tactical support components that require pre-existing knowledge of Marketing Technology solutions, as well as extensive experience in leading enterprise level portfolios and programs within multi-channel marketing activation environments and large first party audiences utilizing lean, agile, and waterfall delivery methodologies.

Key Role and Responsibilities:

• Take ownership and drive complex workstreams within our 1:1 Fan Engagement MarTech initiative.
• Gathering, evaluating, and writing business and user requirements
• Building, maintaining, and configuring properly defined and detailed epics & user stories that follow product strategy using agile methodology.
• Maintaining our product's backlog and releases plan
• Managing project/product scope, schedule, dependencies, communication, and stakeholders
• Assist in coordinating product launches and go-to-market strategies.
• Ensuring that the team is on the right track at all times
• The First experience in an independent IT product management position
• Ability to decompose a high-level concept into business requirements and concrete product backlog
• Strong project management skills (experience with Agile methodology would be a plus)
• Great interpersonal and communication skills, demonstrated by the ability to communicate project progress and results in a clear and interesting way

Requirements:

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• Minimum of 5 years of experience as a Martech Product Manager or similar role in in product management
• Ability to decompose a high-level concept into business requirements and concrete product backlog
• Ability to work effectively with both technical, business, and third party vendor teams,
• Experience in MarTech tools like Salesforce, AEP, AJO, AEM sites, Digital Asset Management, and other CRM and marketing tools including data management and integrations.
• Technical background with knowledge of software development and web technologies is a plus. Experience in Adobe Experience Platform application is also a plus.
• UI/UX design knowledge, writing BRD’s skill is a must
• Technical background with knowledge of data and enterprise data development and solutions is a plus
• Strong organizational skills in all stages of the software development life cycle.
• Excellent communication and collaborative problem-solving skills
• Proficiency in using product management and project management tools (Jira, LucidChart, Confluence, DevOps, Smartsheet, Workfront, etc.) preferred
• Ability to work independently and manage multiple projects simultaneously

Preferred Qualifications and Skills:

• Minimum of 1-2 years of AEM hands on product knowledge is preferred.
• Hands-on experience with AEP, AJO, AEM Sites, AEM Forms, and AEM DAM.
• Experience in any other MarTech tools like Jebbit, Digioh, etc is also a plus.
• Experience in sports and entertainment industry a plus.

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees.Other rewards may includebonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.