Technical Product Manager (Identity)

Félix; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Initial stock options grant

Annual performance bonus

Health, dental, and vision plans

401(k) with employer match

Unlimited PTO

Paid parental leave

Job summary

Félix is seeking an Identity Product Manager to lead the foundational Identity and Account platform. This role involves defining strategies for seamless customer identification and verification. Candidates need around 8 years of product management experience, focusing on identity, onboarding, and authentication. Key responsibilities include collaborating with cross-functional teams and analyzing KPIs to assess platform performance. The position offers a remote work environment and competitive benefits including stock options and extensive PTO.

Qualifications

• About 8 years of experience in Product Management.
• Domain expertise in Identity, KYC, and Authentication.
• Proven track record of owning a platform product.

Responsibilities

• Own the product vision, strategy, and roadmap for the identity data platform.
• Collaborate with Engineering and Data Science on data schemas for user identity.
• Define, instrument, and analyze KPIs for identification and verification.

Skills

Product Management

Identity and Authentication

Analytical skills

Communication

Tools

API design

Data modeling

Job description

About Us

Félix is a chat‑based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross‑border payments.

By joining Félix, you will be part of the most innovative company in the cross‑border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, and we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by the global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States.

We are obsessed with our customers, and we are building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We are all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.

About The Role

As our Identity Product Manager, you will own the foundational Identity and Account platform that powers the family of Félix products. This role spans the critical areas of authentication, account lifecycle, and the core account management and security tools. As a product leader, you will drive the strategy for secure, effortless customer identification and verification, balancing world‑class operational rigor with a deep focus on security, scale, and measurable business impact across a complex, global ecosystem.

Responsibilities

• Own the product vision, strategy, and roadmap for the identity data platform from conception to launch for core identity capabilities (onboarding, verification, authentication). Ensure the platform is extensible enough to simultaneously serve multiple fintech products and geo‑expansion.
• Own end‑to‑end design of identity and authentication flows (including sign‑up, sign‑in, account recovery, Passkey/OTC/PIN verification, step‑up authentication) as specifications that are implemented by other product teams. Define experience, logic, and acceptance criteria while implementation is distributed. Align multiple teams around a single coherent identity experience.
• Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems.
• Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross‑functional teams to align and drive a cohesive strategy. Manage competing demands across teams with explicit dependency tracking and clear prioritization principles.
• Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, platform adoption by internal teams, customer effort reduction, and security. Execute relentlessly against the shared vision to land significant company‑wide business impact.
• Drive the evolution of identification and verification to support secure, efficient AI‑driven service experiences, exploring AI‑forward approaches like behavioral signals and LLM‑aided identity decisioning.
• Communicate vision, strategy, and progress clearly and consistently with internal stakeholders, partners, and executive leadership.

Requirements

• About 8 years of experience in Product Management.
• Domain expertise in Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI‑forward or ML‑enabled products in identity, risk, or customer service is a plus.
• Platform product experience (required). Demonstrated track record owning a platform or shared infrastructure product where internal product and engineering teams are the primary customer.
• Technical acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems.
• Strategic leadership: Proven ability to evangelize and own product vision and strategy with significant executive‑level visibility and align complex cross‑functional teams around a shared platform roadmap.
• Analytical rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision‑making through data.
• Communication & drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems.
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• For US‑based employees, 401(k) with an employer match
• Remote work environment; we have offices in Miami and México City and would love to work in a hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.