Technical Product Manager (Identity)

Félix; San Francisco (CA); On-site; USD 152,000 - 193,000; Full time

Benefits offered by this job

Base Salary: $152,000 - $193,000

Annual performance bonus

Health, dental, and vision plans

401(k) with employer match

Unlimited PTO

Paid parental leave

Job summary

Félix is seeking an experienced Identity Product Manager to lead the identity and account platform for its products. Responsibilities include driving the product strategy and managing identity flows, ensuring security, and collaborating with multi-functional teams.

The ideal candidate will have around 8 years of Product Management experience, strong communication and analytical skills, and expertise in identity and authentication.

We offer competitive compensation, including annual bonuses, stock options, and numerous benefits.

Qualifications

• Around 8 years of experience in Product Management.
• Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM.
• Experience managing AI-forward or ML-enabled products in identity or customer service is a plus.

Responsibilities

• Own the product vision and strategy for the identity data platform.
• Design identity and authentication flows for product teams.
• Collaborate with Engineering and Data Science to maintain data integrity.

Skills

Product Management

Identity and Authentication

Analytical Skills

Technical Acumen

Leadership

Communication Skills

Job description

About Us

Félix is a chat-based platform that enables Latinos in the US to send money home via WhatsApp. We combine blockchain and artificial intelligence to innovate cross‑border payments.

About The Role

As our Identity Product Manager, you will own the foundational identity and account platform that powers the family of Félix products. This role spans authentication, account lifecycle, and core account management and security tools. You will drive the strategy for secure, effortless customer identification and verification, balancing operational rigor with a focus on security, scale, and measurable business impact.

Responsibilities

• Platform and Data Strategy: Own the product vision, strategy, and roadmap for the identity data platform from conception to launch for core identity capabilities (onboarding, verification, authentication). Ensure the platform is extensible enough to simultaneously serve multiple fintech products and geo‑expansion.
• Identity and authentication flow design: Own end‑to‑end design of identity and authentication flows (including sign‑up, sign‑in, account recovery, Passkey/OTC/PIN verification, step‑up authentication) as specifications that are implemented by other product teams. Define the experience, the logic, and the acceptance criteria while implementation is distributed.
• Data Architecture & Schema Design: Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems.
• Cross‑Functional Leadership: Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross‑functional teams to align and drive a cohesive strategy. Manage competing demands across teams with explicit dependency tracking and clear prioritization principles.
• Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, platform adoption by internal teams, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company‑wide business impact.
• AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI‑driven service experiences, exploring AI‑forward approaches like behavioral signals and LLM‑aided identity decisioning.
• Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executive leadership.

Requirements

• Around 8 years of experience in Product Management.
• Domain Expertise (Required): Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI‑forward or ML‑enabled products in identity, risk, or customer service is a plus.
• Platform product experience (required). Demonstrated track record owning a platform or shared infrastructure product where internal product and engineering teams are the primary customer.
• Technical Acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems.
• Strategic Leadership: Proven ability to evangelize and own product vision and strategy with significant executive‑level visibility and align complex cross‑functional teams (including Fraud, Compliance, and Operations) around a shared platform roadmap.
• Analytical Rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision‑making through data.
• Communication & Drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems.
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Base
  
  • SF/NYC: $152,000 - $193,000
  • Miami: $123,000 - $160,000
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• 401(k) with an employer match
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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