Technical Product Manager

Infosys BPM Philippines; Hartford (CT); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse

Insurance (Life, etc.)

401(k) plan

Job summary

Infosys is seeking a Domain Consultant 2 to analyze client business processes, benchmark solutions, and document system configurations. You will collaborate with technical teams to draft SOPs and capture domain-specific requirements while coordinating implementation and ongoing improvements.

The role emphasizes analyzing developer experience, KPI alignment, and continuous optimization across banking, wealth management, and insurance sectors.

Qualifications

• Bachelor's degree or foreign equivalent required.
• Three years of progressive experience in the specialty may substitute education.
• Experience with technology products, platforms, or developer-focused initiatives.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align with industry standards.
• Facilitate benchmarking studies and align solution performance with domain insights.
• Collaborate with technical teams and document system customizations, drafting SOPs and workflows.
• Conduct in-depth research on third-party products, providing comparative analysis of features and costs.
• Coordinate solution implementations and support post‑implementation SOPs.

Skills

Product Management

Program Management

Platform Engineering

KPIs/OKRs

Stakeholder management

Cross-functional collaboration

Developer Experience (DX)

Education

Bachelor's degree or foreign equivalent

Tools

GitLab CI/CD

Developer Portals

Software Templates

Modern developer tooling

Job description

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

153879BR

Technical Skills 1

Foundational|Development process generic|Platform Engineering process

Technical Skills 2

Domain|Banking|Product Management

Technical Skills 3

Technology|Data Management - DB|MySQL

Technical Skills 4

Technology|IOT Platform|Custom IOT Platform - DevOps Technologies

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation with domain specialization
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams

Required Skill and Experience

• Strong Product Management / Program Management experience with technology products, platforms, or developer-focused initiatives.
• Experience analyzing developer satisfaction, onboarding effectiveness, usability, adoption, and productivity metrics.
• Understanding of Platform Engineering and Cloud-Native Development environments.
• Ability to translate developer feedback and user insights into actionable product requirements, backlog items, and roadmap priorities.
• Experience defining, measuring, and reporting KPIs, OKRs, adoption metrics, satisfaction scores, and productivity outcomes.
• Expertise in pilot planning, experimentation, rollout management, and operationalization of improvements.
• Strong stakeholder management, facilitation, communication, and cross-functional collaboration skills.
• Experience supporting product launches, developer communications, change management, and adoption programs.

Preferred Skill and Experience

• Experience with Developer Experience (DX), Developer Productivity, and Internal Developer Platforms (IDP).
• Familiarity with GitLab CI/CD, Developer Portals, Software Templates, and modern developer tooling.
• Strong knowledge of Product Discovery, User Research, Experimentation Frameworks, and Design Thinking methodologies.
• Experience supporting digital transformation, platform modernization, and engineering enablement initiatives.
• Knowledge of developer workflow optimization, continuous improvement processes, and data-driven product decision-making.

Additional Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.