Technical Product Manager

Harnham; California (MO); On-site; USD 83,000 - 107,000; Full time

Job summary

Harnham is seeking a Technical Product Manager to lead marketing products, offers, and promotions. The role requires translating business objectives into technical solutions across IT, Marketing, and Sales, with cross-functional collaboration in a large-scale consumer services environment.

The ideal candidate will deliver complex programs, manage enterprise IT enhancements for marketing campaigns, and oversee 2–4 product projects per quarter.

Qualifications

• Bachelor's degree in Marketing, Business, IT, or related field.
• 5+ years in IT, product management, marketing technology, or related roles in the entertainment/ media/ consumer services industries.
• Proven ability to lead cross-functional IT, Marketing, Sales Ops, and Product teams.
• Experience managing multiple complex initiatives in fast-paced environments.
• Strong ability to translate business problems into technical requirements.
• Excellent problem-solving, decision-making, and risk mitigation skills.
• Experience presenting to and influencing senior leadership.
• Strong communication with technical and non-technical audiences.
• Demonstrated leadership across cross-functional teams.
• Adaptable to changing priorities and business needs.
• Experience with customer-facing systems such as billing, ordering, CRM, or related platforms.
• Strong proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).

Responsibilities

• Partner with stakeholders to translate marketing campaigns into technical requirements.
• Lead complex programs spanning multiple business units and functions.
• Manage IT enhancement initiatives supporting marketing campaigns.
• Deliver 2-4 product implementation projects per quarter.
• Support new products, promotions, pricing updates, and lifecycle initiatives.
• Define offer attributes and promotional variables.
• Gather requirements across Strategy, Marketing, IT, Engineering, Operations, Sales, Care, and Legal.
• Monitor and manage existing products to meet business objectives.
• Lead cross-functional teams through requirements, implementation, testing, and launch.
• Collaborate with architecture and engineering on solutions.
• Participate in quarterly PI planning and Agile ceremonies.
• Conduct risk assessments and mitigate dependencies.
• Advise marketing and business on technology solutions.
• Be SME on products, services, offers, and promotional capabilities.
• Provide regular updates to leadership.
• Build relationships with stakeholders and partners to drive outcomes.

Skills

Stakeholder management

Agile methodology

Requirements gathering

Project leadership

Marketing technology

Cross-functional collaboration

Technical translation

Education

Bachelor's degree in Marketing, Business, IT, or related field

Tools

Jira

CRM systems

Excel

PowerPoint

Job description

Location: Fully Remote (US)
Contract Length: 2.5 Years
Pay Rate: $68/hour

Leading Media & Entertainment Provider

Location: Fully Remote (US)
Contract Length: 2.5 Years
Pay Rate: $68/hour

Overview

A leading Media & Entertainment organization is seeking an experienced Technical Product Manager to lead the creation, development, deployment, and ongoing management of marketing products, offers, and promotions. This role requires a seasoned technology professional with experience translating business objectives into technical solutions, partnering across multiple business functions, and delivering complex initiatives that support growth, customer engagement, and operational excellence.

The ideal candidate will have a strong background in product delivery, marketing technology, and cross‑functional stakeholder management within a large-scale consumer services environment.

Key Responsibilities

• Partner with technical and non-technical stakeholders to bring consumer and agent marketing campaign strategies to life.
• Lead complex programs and projects spanning multiple business units and functions.
• Manage responsibilities within enterprise-wide IT enhancement initiatives supporting marketing campaigns.
• Deliver 2-4 product implementation projects per quarter, including promotions, offers, and service enhancements.
• Support the implementation of new products, promotions, pricing updates, and customer lifecycle initiatives.
• Translate business requirements into detailed technical requirements through feature creation, user stories, and supporting documentation.
• Define and refine complex offer attributes, business rules, and promotional variables supporting marketing initiatives.
• Gather, align, and communicate requirements across Strategy, Marketing, IT, Engineering, Operations, Sales, Customer Care, and Legal teams.
• Monitor and manage existing products, services, and promotions to support business and financial objectives.
• Lead cross‑functional teams through requirements gathering, implementation, testing, validation, and launch.
• Collaborate with architecture and engineering teams to evaluate and implement technical solutions.
• Participate in quarterly Program Increment (PI) planning and Agile ceremonies.
• Conduct risk assessments, identify dependencies, and recommend solutions to mitigate project risks.
• Act as a trusted advisor to marketing and business partners, helping identify technology solutions that support business goals.
• Serve as a subject matter expert on products, services, offers, and promotional capabilities.
• Provide regular project, product, and promotion updates to leadership teams.
• Build strong relationships with internal stakeholders, external partners, and technology teams to drive successful business outcomes.

Required Qualifications

• Bachelor's degree in Marketing, Business, Information Technology, or a related field.
• 5+ years of experience in IT, product management, marketing technology, or related disciplines within the entertainment, media, telecommunications, or consumer services industries.
• Proven ability to lead projects across multiple functions including IT, Marketing, Sales Operations, and Product teams.
• Experience managing multiple complex initiatives simultaneously in fast-paced environments.
• Strong ability to analyze complex business challenges and translate them into clear technical requirements.
• Excellent problem‑solving, decision‑making, and risk mitigation skills.
• Experience presenting to and influencing stakeholders at all organizational levels, including senior leadership.
• Strong communication skills with the ability to engage both technical and non‑technical audiences.
• Demonstrated leadership skills with experience driving alignment across cross‑functional teams.
• Ability to adapt to changing priorities and business needs.
• Experience with customer‑facing systems such as billing, ordering, customer care, CRM, or related platforms.
• Strong proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.

Preferred Qualifications

• Experience supporting subscription-based consumer products, packages, pricing models, and promotional programs.
• Knowledge of marketing offer management, billing, ordering, or customer lifecycle systems.
• Familiarity with CRM, sales, customer care, and order management platforms.
• Experience analyzing market data, business performance metrics, and reporting.
• Experience working within Agile environments and using tools such as Jira.
• Advanced proficiency with Excel and PowerPoint.

Ideal Candidate

• Strategic and analytical thinker with strong technical acumen.
• Comfortable working across business and technology organizations.
• Highly organized and detail‑oriented with excellent project management skills.
• Skilled at navigating ambiguity and driving initiatives to completion.
• Proven ability to influence stakeholders and deliver measurable business results in complex enterprise environments.