Technical Principal

GM Financial; Fort Worth (TX); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

401K matching

Tuition assistance

New parents leave

Job summary

GM Financial Technology seeks a hands-on Principal Engineer to lead agentic voice AI solutions in a contact center. You will steer strategy, architecture, and production deployment with AWS, Azure, and telephony experience, while mentoring teams and delivering enterprise-grade Gen AI solutions.

You will partner with product, security, and governance to ensure compliant, scalable AI capabilities, and drive continuous improvement with thought leadership.

Qualifications

• Greater than 10 years in software engineering.
• 2+ years in Gen AI and/or Agentic AI.
• 3-5 years leading through mentorship in Gen AI / Agentic AI.
• 3-5 years leading projects through influence.

Responsibilities

• Lead strategy, design, and deployment of agentic voice AI in contact centers.
• Mentor AI engineering teams and grow talent across projects.
• Define AI architecture, patterns, and development practices.
• Collaborate with product, security, governance, and architecture teams.
• Drive innovation and evaluate emerging Generative AI technologies.

Skills

AI leadership

Agentic AI

Python

C#

Java

Architectural design

Communication

Education

Bachelor's degree in CS or related

Tools

LangChain

LlamaIndex

APIs / microservices

RAG pipelines

Job description

Why GM Financial Technology

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Job Description

Why GM Financial Technology

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

Responsibilities

About the role:

Seeking a hands‑on Principal Engineer to lead the strategy, design, and production deployment of agentic voice solutions using Genesys within a contact center environment. This role requires AWS expertise, Azure familiarity, telephony experience, and the ability to partner with vendors while building, scaling, and optimizing voice bot solutions for enterprise use. The Principal AI Engineer is also a hands‑on technical leader and thought partner who guides teams in designing, building, and delivering enterprise‑grade Generative AI solutions, including agentic systems, multi‑agent orchestration, and Retrieval‑Augmented Generation architectures. This role partners closely with product, enterprise architecture, security, and engineering leadership to ensure AI capabilities are scalable, reliable, compliant, and aligned with organizational standards. Success requires strong technical judgment, the ability to mentor and grow engineering talent, and a commitment to advancing responsible AI adoption across the enterprise.

In This Role, You Will

• Guide and grow an AI engineering team by fostering technical excellence, accountability, continuous learning, and strong architectural decision‑making; support hiring, onboarding, and skills development.
• Design, build, and deliver production‑ready Generative AI solutions, including agentic and multi‑agent systems, RAG pipelines, orchestration frameworks, APIs, microservices, automated pipelines, and testing, with hands‑on contribution in Python, C#, or Java as needed.
• Define and standardize AI architecture, patterns, libraries, and development practices, selecting and applying Agentic Voicebots, Telephony, etc.
• Ensure AI solutions are secure, compliant, and responsible by embedding privacy, data governance, auditability, PII protection, risk mitigation, and model evaluation in collaboration with security, legal, compliance, and data governance teams.
• Partner with product, architecture, and engineering stakeholders to drive aligned solution direction, predictable delivery, and organization‑wide adoption of AI best practices.
• Drive innovation and thought leadership through continuous exploration of emerging Generative AI technologies, experimentation, proof‑of‑concepts, and internal knowledge sharing.

Qualifications

What makes You an ideal candidate?

• Expertise in software engineering that includes architecture, development, and testing experience.
• Experience in a leadership capacity with direct mentorship or owning end to end solution delivery.
• Proven experience delivering production Generative AI applications using agentic architectures, RAG, and orchestration frameworks.
• Strong proficiency in Python and additional experience with C# or Java.
• Familiarity with LangChain, LlamaIndex, or similar frameworks used for orchestration and agent-based systems.
• Experience designing microservices, APIs, automated deployment pipelines, and scalable distributed systems.
• Strong communication skills and the ability to explain and justify architectural decisions to technical and non-technical audiences.
• Ability to craft clear deliverables such as presentations, using diagramming tools, reports and visual communication materials.

Additional Knowledge And Skills

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Experience & Education

• Greater than 10 years in software engineering required, 2+ years in Gen AI and/or Agentic AI preferred
• 3-5 years leading through mentorship in Gen AI and/or Agentic AI required
• 3-5 years leading projects and initiatives through influence required
• High School Diploma or equivalent required
• Bachelors Degree preferred

What We Offer:

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture:

Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation

Competitive pay and bonus eligibility.

Work Life Balance:

Flexible hybrid work environment, 2 days a week in the office.

#GMFJobs