Customer Tech Support Specialist – Hunting Optics

Zeiss Group in; Hebron Estates (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Hunting and Nature is seeking a Customer Care/Technical Support Representative to handle consumer inquiries by phone and web, guide customers through repair processes, and coordinate with repair, sales, and operations teams in Hebron, KY. You will enter sales orders in SAP and keep Salesforce records up to date.

The role requires 3–5 years in customer care or technical support, experience with hunting optics, and strong interpersonal skills.

Qualifications

• HS Diploma or GED required; Associate degree preferred.
• 3–5 years experience in customer care, technical support or related field preferred.
• Experience using hunting or nature observation optics (riflescopes, binoculars, spotting scopes) is required.
• Knowledge of hunting firearms and ballistics is preferred.
• Excellent interpersonal skills (verbal & written) to effectively serve all customers.
• Strong troubleshooting skills; problem solving mindset with attention to detail.
• ERP and Salesforce experience is strongly preferred. Aptitude to quickly become proficient with these applications.
• Proficiency with Microsoft Office products (Outlook, Excel, Word, Power Point, Teams).

Responsibilities

• Answer customer phone calls, advising customers on sending product for repair, the repair process, acquiring spare parts and other customer queries.
• Coordinate with colleagues on the repair, sales, and operations teams to effectively address customer inquiries while keeping the Service Manager aware of potential problems and escalations.
• Maintain a "can-do" attitude while fielding customer issues.
• Be a key point of contact for consumers via phone and web-based inquiries.
• Enter sales orders into SAP as required.
• Accurately update service cases in Salesforce as contact with consumers occur.
• Receive consumer spare part requests and accurately process spare parts orders.
• Other duties or projects as assigned by the Service Manager.

Skills

Interpersonal skills

Troubleshooting

Problem solving

Attention to detail

Microsoft Office

Education

HS Diploma or GED

Associate degree preferred

Tools

SAP

Salesforce

ERP systems

MS Office

Job description

ZEISS Hunting and Nature is seeking a Customer Care/Technical Support Representative to handle consumer inquiries by phone and web, guide customers through repair processes, and coordinate with repair, sales, and operations teams in Hebron, KY. You will enter sales orders in SAP and keep Salesforce records up to date.

The role requires 3–5 years in customer care or technical support, experience with hunting optics, and strong interpersonal skills.