Technical Packaging Customer Specialist

SOUTHEASTERN CONTAINER INC; Winchester (VA); On-site; USD 73,000 - 102,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Paid Time Off

401k w/ Company Match

Short/Long Term Disability

Company Sponsored Life Insurance

Job summary

Southeastern Container, Inc. in Winchester, VA, is seeking a Customer Service Representative to be the primary contact for customers, manage orders, and coordinate with production, quality, scheduling, logistics to meet requirements and address concerns promptly.

The role emphasizes effective communication, data handling, and collaboration across departments to ensure customer satisfaction and adherence to quality standards. Travel to customer sites and SEC plants may be required.

Qualifications

• Associate's or bachelor's degree in a technical, business, or science field.
• 3+ years in customer service, quality, or manufacturing, preferably in packaging, plastics, or food and beverage.
• Experience running a complaint or corrective action to completion, including root cause analysis and documentation.
• Excellent written and verbal communication skills with customers, plant personnel, and management; proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Willingness to travel to customer sites and SEC plants.

Responsibilities

• Develop strong customer relationships through regular prompt communication, visits, and partnership meetings and timely resolution of concerns; understand expectations and coordinate follow-up commitments, including first-level technical questions on bottle, preform, and closure performance.
• Manage DMR records, corrective action responses, priorities, due dates, and status updates to ensure timely closure of customer issues; coordinate product recalls and re-selection activities when required.
• Coordinate with manufacturing, QA, laboratories, logistics, sales, and other teams to meet customer requirements, thoroughly investigate customer concerns, determine solutions, and communicate results.
• Prepare customer visit reports, business updates, supporting records, and performance trends, including applicable water-test results; recommend improvements and track implementation.
• Coordinate routine and special laboratory testing and verify the completeness of requests and results. Escalate unusual or out-of-specification findings and support complaint investigations.
• Control returned nonconforming products and hold‑area inventory by verifying receipt, condition, quantity, traceability, and scan counts ensuring secure segregation and restricted access. Conduct inspections and aging reviews and investigate discrepancies. Document release or disposition authorization.
• Maintain a working knowledge of blow molding, injection molding, and closure manufacturing processes, equipment, materials, tooling, and key process parameters to support troubleshooting, defect analysis, complaint investigations, and corrective actions.
• Complete a structured technical onboarding within the first 12 months covering blow molding, injection molding and closure manufacturing and application. Floor time in the plants and on customer filling lines is a key part of this position.
• Maintain knowledge of SEC and customer product specifications, drawings, and applicable test methods, and apply them when judging conformance and when answering a customer on whether product met spec.
• Comply with all product safety, legality, regulatory, and quality requirements.

Skills

Customer service

Quality management

Manufacturing

Communication skills

Education

Associate's or Bachelor's degree in a technical, business, or science field

Tools

Power BI

GainSeeker

Job description

Southeastern Container, Inc. in Winchester, VA, is seeking a Customer Service Representative to be the primary contact for customers, manage orders, and coordinate with production, quality, scheduling, logistics to meet requirements and address concerns promptly.

The role emphasizes effective communication, data handling, and collaboration across departments to ensure customer satisfaction and adherence to quality standards. Travel to customer sites and SEC plants may be required.