Manufacturing Customer Support Specialist

Southeastern Container; Winchester (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Paid Time Off

401k w/ Company Match

Short/Long Term Disability

Company Sponsored Life Insurance

Job summary

Southeastern Container, Inc. seeks a Customer Service Representative to be the main contact for customers, ensuring exceptional service through effective communication, order management, and issue resolution.

You will work closely with production, QA, scheduling, logistics, and customer personnel to meet requirements and address concerns promptly. Responsibilities include managing corrective actions, coordinating with multiple departments, and maintaining detailed records and test results.

Qualifications

• Associate's or Bachelor's degree in a technical, business, or science field, or equivalent manufacturing experience.
• 3+ years in customer service, quality, or manufacturing, preferably in packaging, plastics, or food and beverage.
• Experience running a complaint or corrective action to completion, including root cause analysis and documentation.
• Excellent written and verbal communication skills with customers, plant personnel, and management; proficiency with Microsoft Office Suite.

Responsibilities

• Develop strong customer relationships through prompt communication, visits, and partnership meetings; resolve concerns and answer first-level technical questions.
• Manage DMR records, corrective action responses, priorities, due dates, and update statuses; coordinate recalls when required.
• Coordinate with manufacturing, QA, laboratories, logistics, and sales teams to meet customer requirements and investigate concerns; communicate results.
• Prepare customer visit reports, business updates, supporting records, and performance trends; track improvements and results.
• Coordinate routine laboratory testing and verify requests and results; escalate unusual findings and support investigations.
• Maintain knowledge of blow molding, injection molding, and closure processes to support troubleshooting and defect analysis.
• Complete structured technical onboarding within 12 months; floor time in plants and customer lines is essential.

Skills

Customer service

Quality management

Root cause analysis

Communication

Education

Associate's or Bachelor's degree

Tools

GainSeeker

Power BI

SPC system

Job description

Southeastern Container, Inc. seeks a Customer Service Representative to be the main contact for customers, ensuring exceptional service through effective communication, order management, and issue resolution.

You will work closely with production, QA, scheduling, logistics, and customer personnel to meet requirements and address concerns promptly. Responsibilities include managing corrective actions, coordinating with multiple departments, and maintaining detailed records and test results.