Technical Operative

CEC; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Controlled Environments Company (CEC) is seeking a Technical Operative to install, service, and repair vending machines and smart cabinets. You will diagnose hardware and software issues, replace faulty components, and maintain detailed service logs to ensure uninterrupted operations.

The role requires technical know-how across electrical, mechanical, and network systems, with the ability to work standing, bending, and lifting equipment.

Qualifications

• Proven ability to troubleshoot electrical and mechanical issues in complex environments.
• Experience diagnosing hardware malfunctions and software errors.
• Strong focus on service quality and customer satisfaction.

Responsibilities

• Electrical & mechanical troubleshooting and fix where appropriate.
• Diagnose and resolve technical issues promptly, including hardware malfunctions and software errors.
• Replace or repair faulty components to restore full functionality.
• Conduct regular servicing and inspections to prevent breakdowns and ensure machines are operating efficiently.
• Maintain a detailed maintenance schedule and service logs for each machine.
• Install and movement of equipment as required.
• Maintain an inventory of spare parts and tools required for repairs and maintenance.
• Goods receiving to include checking, counting and organisation of stock.
• Picking and packing customer orders to agreed timeframes and order turnaround times.
• Delivery of items to points of use when required.
• Stock checks and cycle counting of products with pro-active approach to maintaining stock accuracy.
• Work with a series of computerised systems.
• Manage project deliverables and tasks to completion within specified timeframes.

Skills

Electrical systems

Mechanical systems

Troubleshooting

Diagnostics

Customer service

Documentation

Communication

Team coordination

Prioritization

Tools

SAP

Microsoft Projects

Teamwork

Job description

Technical Operative Job Profile

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Purpose:

The Technical Operative is responsible for the installation, maintenance, and repair of vending machines and smart cabinets to ensure they operate efficiently and reliably. The role requires a combination of technical expertise, problem-solving skills, and a commitment to delivering excellent service to support uninterrupted operations.

Responsibilities:

• Electrical & mechanical troubleshooting and fix where appropriate.
• Diagnose and resolve technical issues promptly, including hardware malfunctions and software errors.
• Replace or repair faulty components to restore full functionality.
• Conduct regular servicing and inspections to prevent breakdowns and ensure machines are operating efficiently.
• Maintain a detailed maintenance schedule and service logs for each machine.
• Install and movement of equipment as required.
• Maintain an inventory of spare parts and tools required for repairs and maintenance.
• Goods receiving to include checking, counting and organisation of stock.
• Picking and packing customer orders to agreed timeframes and order turnaround times.
• Delivery of items to points of use when required.
• Stock checks and cycle counting of products with pro-active approach to maintaining stock accuracy.
• Work with a series of computerised systems.
• Manage project deliverables and tasks to completion within specified timeframes.

Skills & Experience:

• Flexible, reliable, hardworking with a positive attitude and strong work ethic.
• Ability to use own initiative.
• Excellent attention to detail required.
• Problem solving aptitude.
• Strong understanding of electrical, mechanical, and network systems.
• Ability to diagnose issues quickly and implement effective solutions.
• Comfortable working in environments that require standing, bending, and lifting equipment.
• Strong technical ability a distinct advantage.
• Clear and concise in explaining technical concepts to non-technical personnel.
• Tech savvy individual with previous experience using software systems e.g. SAP, Microsoft Projects, Teamwork, etc.
• Good interpersonal skills with ability to deliver a high level of customer service.
• Flexible to take on additional duties as required.
• Ability to work under pressure in a fast-paced environment.
• Ability to prioritize and complete tasks efficiently within deadlines.