Technical Operations Supervisor

Wisconsin Court System / Wisconsin Supreme Court; Madison (WI); Hybrid; USD 101,000 - 121,000; Full time

Job summary

The Consolidated Court Automation Programs (CCAP) for the Wisconsin Court System is seeking qualified candidates for a full-time Technical Operations Supervisor. This role leads a skilled technical team supporting statewide court operations, with responsibility for IT infrastructure across on-premises and cloud environments.

Availability expected starting January 10, 2027 at the earliest. Location is Madison, WI, with potential partial remote work depending on position and unit needs.

Qualifications

• Technical degree in IT infrastructure and senior IT infrastructure experience.
• Experience designing, implementing, and managing enterprise IT infrastructure across on-premises and cloud environments.
• Proven ability to lead technical projects and coordinate teams toward objectives.
• Knowledge of data center operations, disaster recovery, and infrastructure resiliency.
• Ability to collaborate with technical and business teams and understand court system tech needs.

Responsibilities

• Ensure reliable and secure enterprise IT infrastructure.
• Supervise and mentor technical operations staff.
• Manage production issues, outages, and incidents.
• Provide organizational leadership and strategic planning.

Skills

Leadership

Team mentoring

Project management

Collaboration

Disaster recovery planning

IT service delivery

Education

Technical degree in IT infrastructure

Bachelor's degree in information technology or related field

Tools

Windows server administration

Linux server administration

Cloud engineering

Office 365 administration

Exchange

SharePoint

OneDrive/Teams administration

Job description

The Consolidated Court Automation Programs (CCAP) for the Wisconsin Court System is seeking qualified candidates for a full-time Technical Operations Supervisor. If you have experience managing IT infrastructure, including virtual server environments, network systems, and remote service delivery, we encourage you to apply. This role offers the opportunity to lead a skilled technical team supporting statewide court operations. This position is expected to be available starting January 10, 2027 at the earliest.

LOCATION:

Madison, WI. Certain positions with this Department may allow remote work for a portion of their work schedule, depending on the needs of the position and the work unit. This topic may be discussed in the interview process. Employees residing outside the state of Wisconsin are not eligible for full-time remote work.

SALARY

$100,900 to $121,100 annually with a State of Wisconsin benefits package. Salary will be determined based on the selected candidate’s qualifications and experience.

RESPONSIBILITIES:

• Ensures a reliable and secure enterprise technical infrastructure.
• Supervise and mentor technical operations staff.
• Management and remediation of production issues, outages, and incidents.
• Provides organizational leadership and strategic planning.

QUALIFICATIONS:

Required:

• Technical degree in IT infrastructure.
• Minimum of three years of experience in a senior-level IT infrastructure role.
• Excellent knowledge of IT infrastructure design, architecture, and frameworks across on-premises and cloud environments.
• Excellent knowledge of core IT operational and technical functions, including infrastructure, systems, networking, cloud services, and service delivery.
• Excellent knowledge of data center infrastructure, architecture, operations, and management practices.
• Demonstrated experience designing, implementing, and managing enterprise IT infrastructure across on-premises and cloud environments.
• Demonstrated experience leading technical projects, coordinating project teams, and organizing resources to achieve defined objectives.
• Experience with disaster recovery, business continuity, and infrastructure resiliency methodologies and technologies.
• Experience applying quality assurance methodologies and practices within an IT environment.
• Strong ability to collaborate across technical and business teams, build effective working relationships, and foster teamwork.
• Knowledge of business functions and technology requirements within the Wisconsin Court System, or the ability to quickly develop such knowledge.

Preferred:

• Bachelor's degree in information technology or related field, or equivalent combination of education and experience.
• Two years of experience in IT infrastructure leadership, including supervisory responsibilities.
• Experience with Windows and Linux server administration, network administration, cloud engineering, and Office 365 administration (Exchange, SharePoint, OneDrive, Teams).
• IT Service Level Management (ITSM) and/or ITIL Certification.

SPECIAL REQUIREMENTS:

• Employment will require a criminal background check.
• The Wisconsin Court System does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.

DEADLINE:

In order to be assured consideration, applications must be received by 11:59 PM on November 10, 2026. The Wisconsin Court System will provide reasonable accommodations to qualified applicants when requested. For additional information on the court system visit our website at www.wicourts.gov.

Notice:

Upon request, all prospective employees can obtain a copy of the Equal Employment Opportunity Utilization Report.