Technical Operations Specialist (TOPS)

Ascendo Resources

United States

Hybrid

USD 100,000 - 180,000

Full time

14 days+

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Job summary

A leading brokerage firm is seeking a Technical Operations Specialist to troubleshoot and resolve issues within their brokerage system. The role involves diagnosing system problems, integrating clients, and ensuring operational resilience. Candidates should have a Bachelor's degree and strong analytical skills. This full-time position offers a salary range of $100,000 to $180,000 annually.

Qualifications

Strong analytical and troubleshooting skills.
Proficiency with SQL and Linux.
Comfortable with command-line tools and log analysis.

Responsibilities

Lead technical integration efforts with new clients.
Monitor and triage operational alerts and system anomalies.
Perform root-cause analysis on brokerage system issues.

Skills

Technical integration

Analytical skills

SQL proficiency

Linux experience

Communication skills

Education

Bachelor’s degree in CS, Engineering, or Finance

Tools

SQL

Linux

Networking protocols (e.g., FIX, MQ)

Job description

Overview

2 days ago Be among the first 25 applicants

This range is provided by Ascendo Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $180,000.00/yr

About the Company

As a leading brokerage firm, we are committed to providing exceptional service and innovative solutions to our clients. Our mission is to empower individuals and institutions to achieve their financial goals through a seamless trading experience. We foster a culture of collaboration, integrity, and continuous improvement.

About the Role

As a Technical Operations Specialist, you will serve as the frontline investigator and troubleshooter for issues arising in our brokerage system — particularly in modules such as account opening, deposits & withdraws, trading, risk control, and books & records. You will diagnose system problems, trace root causes, and provide clear reproducible evidence or workarounds before involving software engineering. You will act as a bridge between business operations and development, ensuring smooth, resilient operations and minimizing user disruption. You will be expected to understand both the business domain (brokerage, trading, clearing) and technical architecture, to drive efficient incident resolution, continuous improvement, and operational resiliency. As proficiency grows, the role may expand to more strategic responsibilities — automation, tooling, capacity planning, architecture reviews, operations design and bridging into product/engineering oversight roles.

Responsibilities

Lead and support all technical integration efforts with new clients and third-party system vendors, including API onboarding, connectivity testing, data mapping, and validation of message workflows (e.g., account opening, trading, clearing, market data, and reporting).
Ensure all integrations are technically sound, compliant with internal standards, and well-documented for operational support.
Monitor, triage, and respond to operational alerts, system anomalies and incident events in brokerage systems (accounting, trading, risk, ledger, settlement).
Perform root-cause analysis and fault isolation for issues in account opening, deposits/withdrawals, order routing, trade execution, margin/risk modules, and books & records.
Reproduce issues in UAT environments and gather diagnostics (logs, traces, DB queries, message flows) to help isolate whether the fault lies in data, configuration, service, integration, or external dependencies.
Liaise with developers, QA, devops, and product teams, and provide detailed incident context (e.g. step-by-step reproduction, evidence, temporal correlation) to drive fast resolution.
Lead or contribute to post-incident reviews (postmortems), identify systemic gaps, propose and track mitigations or process improvement.
Create, maintain, and evolve runbooks, standard operating procedures (SOPs), troubleshooting guides, dashboards and metrics to increase resilience and reduce future incidents.
Participate in change review, deployment validation, and release readiness — validate that new builds or changes will not adversely impact core operations.
Provide root cause and status updates to operations leadership and stakeholders.
Escalate appropriately and coordinate cross-functional resolution when issue spans multiple domains or requires deeper engineering involvement.
Occasionally handle high priority customer escalations (internal or external) — triage, assist, and communicate clearly.
Stay current on domain knowledge (brokerage operations, clearing, regulatory constraints) and internal architecture.

Qualifications

Bachelor’s degree in CS, Engineering, Finance, or equivalent; or equivalent experience.

Required Skills

Domain knowledge of trading, brokerage operations, clearing, settlement, margin and risk — ideally familiarity with account lifecycle, order flow, P&L, books and records, reconciliations.
Strong analytical and troubleshooting skills — able to parse logs, trace flows across services, use debugging tools, query databases, interpret stack traces, and reverse-engineer behavior.
Proficiency with SQL, familiarity with data modeling and ability to write diagnostic queries.
Comfortable working in Linux, shell scripting, command-line tools, and log analysis.
Some exposure to networking, middleware, messaging protocols (e.g., FIX, MQ, REST) is a plus.
Excellent communication skills — able to explain technical issues clearly to non-technical operations staff and management.
Ability to work under pressure, prioritize multiple active incidents, make timely decisions.
Strong documentation discipline and procedural mindset.

Preferred Skills

Prior experience in brokerage / capital markets / fintech operations (e.g., a role at a broker, exchange, or financial software company).
Familiarity with risk systems, margin calculators, or real-time P&L engines.
Exposure to observability tools (metrics, tracing, dashboards — e.g. Prometheus, Grafana, ELK, Jaeger).
Experience with scripting or automation (Python, shell, etc.).
Experience participating in postmortems, root cause tracking, and operational excellence programs.
Familiarity with regulatory, compliance, or accounting constraints relevant to broker operations.

Seniority level