Technical Operations Specialist, Fintech / Payments (Work from Home)

Persona; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Best salaries in the industry

Get paid in your currency of choice

Full benefits

Job summary

Persona is hiring a hands-on Technical Operations Specialist to own first-line investigation for a fintech company’s production banking and payments infrastructure.

You’ll take ownership of operational troubleshooting, read logs, trace transactions end-to-end, and escalate when needed.

Qualifications

• 3+ years in technical operations, payments, or fintech support.
• Direct fintech/payments infrastructure experience incl. money movement.
• Comfort investigating production issues by reading logs and tracing API calls.
• REST APIs, webhooks, HTTP status codes, and debugging tools.
• Ability to write and run basic SQL queries.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication; able to translate to non-technical stakeholders.
• Fluency in English; US business hours.
• Willing to commit to full-time, long-term remote role.

Responsibilities

• Act as the first line of investigation for banking and payment system issues.
• Troubleshoot failed or delayed money movement (ACH, wires, cards, RTP/FedNow).
• Investigate API-related problems (requests/responses, error codes, retries).
• Read production logs and traces to isolate root causes.
• Identify where problems occur and determine next steps or escalation.
• Own production troubleshooting that would otherwise fall to CTO.
• Collaborate with engineering, product, and external partners to resolve issues quickly.
• Document recurring patterns, root causes, and resolutions.
• Maintain reliable fintech/payments infrastructure operations.
• Suggest monitoring gaps and runbook improvements.

Skills

Technical operations

SQL queries

REST APIs

Communication

Ownership mindset

Tools

Postman

cURL

SQL (Snowflake, Postgres, BigQuery)

Datadog

Sentry

New Relic

Splunk

Grafana

CloudWatch

Linear

Jira

PagerDuty

Zendesk

Slack

Notion

Unit

Column

Modern Treasury

Increase

Stripe

Adyen

Marqeta

Lithic

Job description

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client - the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.

Role Summary

We are hiring a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across a fintech company’s production banking and payments infrastructure.

The primary purpose of this role is to take ownership of operational troubleshooting that currently falls to the CTO - becoming the front line for issues involving APIs, transaction flows, logs, data, money movement, and payment systems. This is not a software engineering role, and you will not be expected to regularly ship code. But you must be technically comfortable enough to dig into production issues, read logs and API responses, trace transactions end-to-end, and determine the right next step or escalation.

Ideal candidates have direct fintech, banking, or payments operations experience, are comfortable with the intersection of technical systems and money movement, and are energized by being the person who gets a payments issue resolved.

Key Responsibilities

• Act as the first line of investigation when issues occur within banking and payment systems
• Troubleshoot failed, delayed, or unexpected money movement, including ACH, wire, card, and instant-payment transactions
• Investigate API-related problems, including request/response payloads, error codes, retry logic, and integration health
• Read and interpret production logs, system data, and transaction flow traces to isolate root causes
• Identify where in the flow problems are occurring (client, integration layer, banking partner, payment rail) and determine the appropriate next step or escalation path
• Take ownership of production troubleshooting work that would otherwise fall to the CTO
• Work closely with engineering, product, operations, and external partners (banking partners, processors) to resolve issues quickly and cleanly
• Document recurring issue patterns, root causes, and resolution steps to build institutional knowledge
• Help maintain reliable day-to-day operation of the company’s fintech and payments infrastructure
• Recommend operational improvements, monitoring gaps, and runbook additions based on incident patterns

Required Qualifications

• 3+ years of experience in a technical operations, payments operations, banking operations, or fintech support role
• Direct experience with fintech, banking, or payments infrastructure - including familiarity with money movement (ACH, wires, cards, RTP/FedNow), transaction lifecycles, settlement, and reconciliation
• Comfort investigating production issues technically - reading logs, tracing API requests and responses, and interpreting system data
• Working knowledge of REST APIs, webhooks, HTTP status codes, and request/response debugging (Postman, cURL, or equivalent)
• Ability to write and run basic SQL queries against transaction and system data
• Strong analytical and problem-solving skills; able to isolate a root cause from noisy signals
• Excellent written and verbal communication; able to translate technical findings for non-technical stakeholders and elevate cleanly to engineering
• High level of ownership and follow-through; comfortable being the person who gets an issue resolved
• Fully fluent in English
• Ability to work U.S. business hours (PT, CT, or ET)
• Ability to commit long-term and full-time

Preferred Qualifications

• Direct experience with banking-as-a-service providers (Unit, Column, Treasury Prime, Synapse, Bond, Mercury, Modern Treasury, Increase)
• Direct experience with payment processors or card issuers (Stripe, Adyen, Marqeta, Lithic, Galileo, Fiserv, TabaPay)
• Familiarity with ACH file formats (NACHA), wire message formats (Fedwire, SWIFT), or card network flows (Visa, Mastercard)
• Exposure to compliance-adjacent operations (KYC/KYB, transaction monitoring, dispute handling, chargebacks, reg reporting)
• Experience using observability and log tools (Datadog, Sentry, New Relic, Splunk, Grafana, CloudWatch)
• Familiarity with ticketing and incident tools (Linear, Jira, PagerDuty, Opsgenie, Zendesk)
• Prior experience at an early-or growth-stage fintech startup

Tools & Technologies

• Postman, cURL, SQL (Snowflake, Postgres, BigQuery), Datadog, Sentry, New Relic, Splunk, Grafana, CloudWatch, Linear, Jira, PagerDuty, Zendesk, Slack, Notion; banking / payments platforms such as Unit, Column, Modern Treasury, Increase, Stripe, Adyen, Marqeta, Lithic; NACHA / Fedwire / SWIFT message formats

Core Competencies

• Technical without being an engineer; fluent in API and transaction debugging
• Ownership mindset - treats every stuck transaction as their problem to resolve
• Structured investigator; isolates root causes from noisy signals
• Calm under production pressure and customer money-movement incidents
• Clear communicator across engineering, operations, and external partners
• Detail-driven across logs, tickets, and reconciliation data
• Proactive documenter of patterns, runbooks, and recurring issues
• Curious about how payments and banking actually work under the hood

What We Offer

• Best salaries in the industry
• work remotely from the location specified for this role permanently
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• A warm, people-first company culture
• Get paid in your currency of choice
• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.