Technical Operations Specialist – 24/7 Contact Center

Exemplar Luxury Group

Dallas (TX)

On-site

USD 51,000 - 68,000

Full time

23 hours ago

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Benefits offered by this job

Employee discount

Comprehensive benefits package

Job summary

Exemplar Luxury Group seeks a technical liaison to support our Customer Service operations across multiple channels. You will coordinate frontline technical assistance for Contact Center staff and vendor partners, ensuring quick, accurate updates during incidents.

The role requires 1+ year in a customer-facing or technical support setting, strong troubleshooting of desktop apps, and proficiency with Microsoft 365 and Google Workspace. Night shifts and flexible scheduling are possible.

Qualifications

1+ year of professional experience in a customer-facing or technical support role.
Proven proficiency with Microsoft Office 365 and Google Workspace (G Suite).
Strong ability to stay calm under pressure during critical events.
Excellent verbal and written communication with empathetic explanations.
Experience with scheduling and multi-tasking in a fast-paced environment.

Responsibilities

Provide exceptional internal technical customer service via Jira, phone, email, and chat.
Execute account access and licensing administration for internal associates and Service Partners.
Provide operational support for core contact center omnichannel and voice solutions.
Serve as operational contact during technical incidents and coordinate cross-team resolutions.
Assist with real-time schedule adjustments and Workforce Management tasks.
Support 3rd party applications and liaise with vendor support teams.
Identify and implement process improvements to improve reliability and agent efficiency.
Perform additional duties as assigned.