Technical Operations Specialist

RiseMe; Town of Texas (WI); Hybrid; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

401(k) retirement plan

Employee discount

Life insurance

Job summary

Exemplar Luxury Group is seeking a Technical Operations Specialist to act as the technical liaison for Customer Service, coordinating frontline assistance for CS staff and partners.

You will support core contact center systems, manage incident communications, and work with multiple teams to improve efficiency and uptime. This role requires adaptability to a fast-paced environment and the ability to work night shifts when needed.

Qualifications

• 1+ year of professional experience in a customer-facing or technical support role.
• Proficient desktop application troubleshooting and operating system fundamentals.
• Strong knowledge of Microsoft Office 365 and Google Workspace (G Suite).
• Excellent dependability, reliability, and flexibility for 24/7 operations.
• Ability to stay calm and efficient under pressure during critical events.
• Clear written and verbal communication with technical explanations.

Responsibilities

• Provide exceptional internal technical customer service for CS via Jira, phone, email, and chat.
• Manage account access and licensing for internal associates and Service Partners, prioritizing security and efficiency.
• Support core contact center omnichannel and voice solutions.
• Act as operational point of contact during incidents, coordinating cross-team resolutions.
• Support real-time scheduling and operational tasks per Workforce Management.
• Liaise with vendor support teams for complex third-party applications.
• Propose and implement process improvements to improve system reliability and agent efficiency.

Skills

Customer-facing experience

Desktop troubleshooting

Office 365

Google Workspace

Effective communication

Time management

Night shift availability

Education

Associate's/Bachelor's degree in Computer Science / Information Technology

Tools

Jira

Azure Virtual Desktop

Job description

Exemplar Luxury Group is seeking a Technical Operations Specialist to act as the technical liaison for Customer Service, coordinating frontline assistance for CS staff and partners.

You will support core contact center systems, manage incident communications, and work with multiple teams to improve efficiency and uptime. This role requires adaptability to a fast-paced environment and the ability to work night shifts when needed.