Technical Operations Manager

Nixon Power Services; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Nixon Power Services in Charlotte, NC seeks a proactive Technical Operations Manager to oversee service center operations, manage technical resources, and drive training initiatives. You will mentor technicians, coordinate scheduling and warranty administration, ensure customer satisfaction, and collaborate with safety and training teams to grow workforce capabilities.

The role combines hands-on technical leadership with revenue generation, requiring strong communication, organization, and the

Qualifications

• 8+ years of generator experience.
• KPS Certifications strongly preferred.
• Strong written and verbal communication.
• Strong leadership and organizational skills.
• Ability to multi-task, prioritize, and manage time.
• Proficient in Microsoft Office Suite.

Responsibilities

• Support the Service Manager in service center operations, mentorship, scheduling, warranty administration, work order and WIP management, customer satisfaction, and invoicing.
• Promote and maintain a safety-oriented culture by coordinating and executing technical safety training and PPE compliance.
• Serve as a revenue-generating Technician with a 50% service call application rate.
• Provide advanced technical expertise for complex jobs both remotely and on-site as needed.
• Oversee warranty work orders for the service center, ensuring accuracy, timely communication, and proper submission, and assist with pre-authorization claims as needed.
• Lead technical training, development, and mentorship for technicians at the service center.
• Collaborate with EHS Specialist and Technician Development Manager to create and deliver technical training on generator service and installation, supporting workforce growth and advancement.
• Maintain the service center’s library of technical software, service bulletins, technical references documents, and SOP’s.
• Work closely with Nixon TSC and Rehlko on product-related issues and ensure effective service center communication.
• Partner with switchgear team to provide support and training, as needed.
• Support the Rehlko warranty claims process and procedures.
• Other duties as assigned.

Skills

Generator experience

Communication

Leadership

Organization

Time management

Multi-tasking

Education

KPS Certifications

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Operations Manager

Manual Labor Charlotte, NC, US

Technical Operations Manager

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keep things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are looking for a proactive and enthusiastic Technical Operations Manager to join our team at our Charlotte, NC location. In this role, you will serve as a revenue-generating Technician while managing technical resources, addressing product issues, and driving training initiatives to support workforce development. Additionally, you will play a key role in service center operations, including scheduling, warranty administration, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative team environment. We value individuals who are eager to learn and grow, exercise sound judgment, and excel in a fast-paced, dynamic setting.

What you’ll be doing:

• Support the Service Manager in all aspects of service center operations, including Technician and Service Coordinator mentorship, efficient scheduling, warranty administration, work order and WIP management, customer satisfaction, and invoicing.
• Promote and maintain a safety-oriented culture by coordinating and executing technical safety training and compliance with company policies and ensuring technicians properly use and maintain PPE.
• Serve as a revenue-generating Technician with a 50% service call application rate.
• Provide advanced technical expertise for complex jobs both remotely and on-site as needed.
• Oversee warranty work orders for the service center, ensuring accuracy, timely communication, and proper submission, and assist with pre-authorization claims as needed.
• Lead technical training, development, and mentorship for technicians at the service center.
• Collaborate with EHS Specialist and Technician Development Manager to create and deliver technical training on generator service and installation, supporting workforce growth and advancement.
• Maintain the service center’s library of technical software, service bulletins, technical references documents, and SOP’s.
• Work closely with Nixon TSC and Rehlko on product-related issues and ensure effective service center communication.
• Partner with switchgear team to provide support and training, as needed.
• Support the Rehlko warranty claims process and procedures.
• Other duties as assigned.

What we’re looking for:

• 8+ years of generator experience required.
• KPS Certifications strongly preferred
• Strong communication skills both written and verbal.
• Strong leadership skills.
• Strong organizational skills.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
• Proficient in Microsoft Office Suite of programs