Technical Operations Manager

Gradient AI; Boston (MA); Hybrid; USD 130,000 - 155,000; Full time

Benefits offered by this job

Generous stock options

Flexible schedule with work-from-home

Full benefits: medical, dental, vision

Job summary

Gradient AI is seeking a Technical Operations Manager to lead a team responsible for maintaining our critical applications and infrastructure in a hybrid Boston-based role. You will drive operational excellence, partner with DevOps and SecOps, and implement monitoring, security, and incident processes to support rapid growth.

Ideal candidates have 7+ years in applications/IT infrastructure, 2+ years leading teams, and strong cross-functional communication.

Qualifications

• 7+ years of experience managing applications and IT infrastructure.
• 2+ years managing high-performing teams.
• Experience defining vision and strategy for operational excellence in rapid growth environments.
• Strong communication across all levels including senior leadership and engineering.

Responsibilities

• Oversee TechOps including major IT initiatives and helpdesks.
• Partner with DevOps to deploy, maintain, and manage high-availability cloud apps and infrastructure.
• Collaborate with SecOps to mature security posture.
• Create tools for system health monitoring, SLA compliance, and alerting.
• Track metrics to assess team bandwidth and capacity.
• Improve incident management, escalation, and reporting processes.
• Ensure staff coverage for SLAs and response times.

Skills

TechOps leadership

Strategic planning

SaaS monitoring

Cloud infrastructure

Stakeholder comms

Tools

MacOS admin

Windows admin

Jamf / Intune

Okta

Microsoft 365

Jira & Confluence

FreshService

TCP/IP networking

Job description

This role is hybrid, based out of our Boston office.

About Us:

Gradient AI is revolutionizing Group Health and P&C insurance with AI powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry's largest data lakes, with tens of millions of policies and claims, to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast, and it's an exciting time to join the team.

About the Role:

If you want to work on cutting edge technology with friendly, intelligent people in a highly collaborative environment, then Gradient AI is the right place for you. We are looking for a Technical Operations Manager to support a team dedicated to maintaining our critical applications and infrastructure. The ideal candidate will have experience defining a vision and strategy for operational excellence in a rapid growth environment.

How will you make an impact:

• Oversee TechOps, responsible for major IT initiatives, the internal and external helpdesks
• Partner with DevOps to deploy, maintain, and manage high availability cloud application, database, and IT infrastructure according to best practices and industry standards
• Partner with SecOps to continuously mature and implement our overall security posture
• Create tools for system health monitoring, SLA compliance, and alerting/notification
• Establish and maintain metrics to assess team bandwidth
• Evolve processes for incident management, escalation, and reporting
• Maintain staff coverage for SLAs and required response times

Skills needed to succeed:

• 7+ years of experience managing applications and IT infrastructure; 2+ years managing high-performing teams
• Ability to think long-term strategy while setting short-term goals
• Experience implementing effective monitoring and logging of SaaS cloud environments to ensure a secure and compliant infrastructure
• Effective communication across all functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams
• Demonstrated leadership skills with the ability to supervise, grow, and mentor team members
• 3+ years with the majority of the tools in our tech stack:
  • MacOS & Windows 11 administration
  • Jamf suite / Intune
  • Okta identity management
  • Microsoft365 suite
  • Atlassian suite (Jira, Confluence)
  • FreshService ticket management
  • TCP/IP networking

What We Offer :

• A fun, team-oriented startup culture
• Generous stock options, we all get to own a piece of what we're building
• Flexible schedule that supports working from home
• Full benefits package including medical, dental, vision, 401k, and more
• Ample opportunities to learn and take on new responsibilities

Salary Range: $130-155,000 base salary annually.
This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit based increases, promotions, and company wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Gradient AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.